FAMILY/CARER SURVEY FAMILY/CARER SURVEY At JRH Support we always seek feedback from people who experience our services so we can constantly improve. Could I please ask you to complete this quick anonymous survey to help us reflect on our services. Thank you Paul Battershall General Manager OK Question Title * 1. Which one of our services does your relative use? Care at Home Outreach Supported Living I'm not sure Care at Home Outreach Supported Living I'm not sure OK Question Title * 2. I feel that the care my relative receives from JRH Support improves their quality of life Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Comments OK Question Title * 3. I feel my relative is safe when being supported by JRH Support staff Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Comments OK Question Title * 4. JRH Support staff treat my relative with dignity and respect Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Comments OK Question Title * 5. When I have contact with JRH Support, I feel respected and listened to Never Rarely Sometimes Often Always N/A Never Rarely Sometimes Often Always N/A Comments OK Question Title * 6. I am happy with the care and support my relative receives Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Comments OK Question Title * 7. If I was unhappy with the care and support my relative was receiving, I would feel comfortable getting in touch with JRH Support to discuss my concerns Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Strongly disagree Disagree Neither agree or disagree Agree Strongly agree Other (please specify) OK Question Title * 8. I know who to contact if I have a complaint Strongly disagree Disagree Neither agree or disagree Agree Strongly Agree Strongly disagree Disagree Neither agree or disagree Agree Strongly Agree Other (please specify) OK Question Title * 9. How likely is it that you would recommend JRH Support to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 10. How can we improve? OK DONE