In today's climate of rapid digitalisation and disruption, digital agility and customer insight have never been more important to your mid- and long-term success.

Take our agility health-check questionnaire to:
  • gauge your organisation’s current digital agility level
  • identify how to progress towards becoming a genuinely agile and customer-centred organisation
  • get a personalised evaluation and recommendations for your organisation
     
Please take just five minutes to complete our questionnaire by simply rating how strongly you agree or disagree with the following statements in relation to your own organisation:

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* 1. We prioritise digital initiatives based on their ability to affect our business goals

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* 2. We have a culture of innovation and collaboration around digital experiments. Sharing learnings from unsuccessful experiments is valued as much as successful ideas.

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* 3. We have the in-house skills and digital capability to support business-as-usual activities as well as larger projects.

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* 4. We consistently measure the impact of digital initiatives against business objectives and key performance indicators.

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* 5. Research and customer-centred thinking is integrated throughout the design and development of digital products and services.

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* 6. We continually look for new opportunities to better meet our customers’ needs and expectations.

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* 7. We often set-up cross-departmental teams to collaboratively work on digital product iteration and development.

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* 8. The value of digital investment in achieving our business objectives is understood across the organisation, up to and including the C-suite.

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* 9. We focus on small iterations and product enhancements, rather than large-scale digital projects.

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* 10. We actively seek out ways to bring added flexibility, scale, and efficiencies to the backend systems powering frontend customer experiences.

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* 11. Customer insight and user testing is used to continually refine digital products and services once they’ve been launched.

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* 12. We use and can readily add third-party services, integrations, and APIs to enhance and support the customer experience.

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* 13. We can roll-out digital product improvements and changes relatively quickly and without issues.

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* 14. We measure the customer experience on an ongoing basis and are meeting customer needs and expectations.

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* 15. We regularly review and re-evaluate our strategic direction and digital roadmap to ensure that it’s aligned with changing customer needs and market dynamics.

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* 16. We provide our customers with a consistent experience across different devices and touch points.

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* 17. During the Coronavirus crisis, we’ve been able to quickly pivot to agile problem-solving.

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* 18. During times of disruption and uncertainty, we remain focused on our strategic goals and digital transformation initiatives.

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* 19. Is there anything else you’d like to add or tell us about your digital transformation journey during COVID-19?

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