In today's climate of rapid digitalisation and disruption, digital agility and customer insight have never been more important to your mid- and long-term success.

Take our agility health-check questionnaire to:
  • gauge your organisation’s current digital agility level
  • identify how to progress towards becoming a genuinely agile and customer-centred organisation
  • get a personalised evaluation and recommendations for your organisation
     
Take five minutes to complete our questionnaire and be in with a chance of winning a free UX audit or £250 Amazon vouchers*. Simply rate how strongly you agree or disagree with the following statements in relation to your own organisation:

Question Title

* 1. We prioritise digital initiatives based on their ability to affect our business goals

Question Title

* 2. We have a culture of innovation and collaboration around digital experiments. Sharing learnings from unsuccessful experiments is valued as much as successful ideas.

Question Title

* 3. We have the in-house skills and digital capability to support business-as-usual activities as well as larger projects.

Question Title

* 4. We consistently measure the impact of digital initiatives against business objectives and key performance indicators.

Question Title

* 5. Research and customer-centred thinking is integrated throughout the design and development of digital products and services.

Question Title

* 6. We continually look for new opportunities to better meet our customers’ needs and expectations.

Question Title

* 7. We often set-up cross-departmental teams to collaboratively work on digital product iteration and development.

Question Title

* 8. The value of digital investment in achieving our business objectives is understood across the organisation, up to and including the C-suite.

Question Title

* 9. We focus on small iterations and product enhancements, rather than large-scale digital projects.

Question Title

* 10. We actively seek out ways to bring added flexibility, scale, and efficiencies to the backend systems powering frontend customer experiences.

Question Title

* 11. Customer insight and user testing is used to continually refine digital products and services once they’ve been launched.

Question Title

* 12. We use and can readily add third-party services, integrations, and APIs to enhance and support the customer experience.

Question Title

* 13. We can roll-out digital product improvements and changes relatively quickly and without issues.

Question Title

* 14. We measure the customer experience on an ongoing basis and are meeting customer needs and expectations.

Question Title

* 15. We regularly review and re-evaluate our strategic direction and digital roadmap to ensure that it’s aligned with changing customer needs and market dynamics.

Question Title

* 16. We provide our customers with a consistent experience across different devices and touch points.

Question Title

* 17. During the Coronavirus crisis, we’ve been able to quickly pivot to agile problem-solving.

Question Title

* 18. During times of disruption and uncertainty, we remain focused on our strategic goals and digital transformation initiatives.

Question Title

* 19. Is there anything else you’d like to add or tell us about your digital transformation journey during COVID-19?

T