Business Crime Survey 2019

Business crime is currently identified by the National Police Chiefs’ Council as “any criminal offence that is committed against a person or property which is associated by the connection of that person or property to a business.”

According to the Federation of Small Business ‘Crime against small firms costs more than £12 billion annually. Business crime directly affects between a quarter and a third of UK businesses annually. With many being victims of crime multiple times. These figures do not account for the full cost of crime to a small business however, as they do not factor in in-direct negative impacts such as reputation damage that can follow the perpetration of a crime, the lost hours and days and cancelled or delayed business plans that often follow from being subject to a criminal act.'

InExeter appreciates your feedback, comments and thoughts on business crime in Exeter and the impact on your business, area and the city centre, and thoughts on whether InExeter should, in the next term of the BID 2020-2025 invest more in business crime solutions.

Please respond by Tuesday 30 April 2019. Pop the completed form in the stamped addresses envelope for return to the InExeter office. Thank you for your contribution.

Question Title

* 1. Has your business been a victim of business crime over the last 12 months?

Examples of business crime include but are not limited to:

	Yes	No
Theft from business / shoplifting	Theft from business / shoplifting Yes	Theft from business / shoplifting No
Aggressive begging in business	Aggressive begging in business Yes	Aggressive begging in business No
Threats to staff or customer safety	Threats to staff or customer safety Yes	Threats to staff or customer safety No
Criminal activity by staff	Criminal activity by staff Yes	Criminal activity by staff No
Smashed windows / shop front damage	Smashed windows / shop front damage Yes	Smashed windows / shop front damage No
Graffiti on business property	Graffiti on business property Yes	Graffiti on business property No
Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence)	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) Yes	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) No
Business vehicle loss / damage	Business vehicle loss / damage Yes	Business vehicle loss / damage No
Fake bank notes	Fake bank notes Yes	Fake bank notes No

Other (please specify)

Question Title

* 2. What is the approximate cost to your business from the following incidents over the last 12 months?

	Less than £3,000	Between £3,000 - £12,000	Over £12,000
Theft from business / shoplifting	Theft from business / shoplifting Less than £3,000	Theft from business / shoplifting Between £3,000 - £12,000	Theft from business / shoplifting Over £12,000
Aggressive begging in business	Aggressive begging in business Less than £3,000	Aggressive begging in business Between £3,000 - £12,000	Aggressive begging in business Over £12,000
Threats to staff or customer safety	Threats to staff or customer safety Less than £3,000	Threats to staff or customer safety Between £3,000 - £12,000	Threats to staff or customer safety Over £12,000
Criminal activity by staff	Criminal activity by staff Less than £3,000	Criminal activity by staff Between £3,000 - £12,000	Criminal activity by staff Over £12,000
Smashed windows / shop front damage	Smashed windows / shop front damage Less than £3,000	Smashed windows / shop front damage Between £3,000 - £12,000	Smashed windows / shop front damage Over £12,000
Graffiti on business property	Graffiti on business property Less than £3,000	Graffiti on business property Between £3,000 - £12,000	Graffiti on business property Over £12,000
Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence)	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) Less than £3,000	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) Between £3,000 - £12,000	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) Over £12,000
Business vehicle loss / damage	Business vehicle loss / damage Less than £3,000	Business vehicle loss / damage Between £3,000 - £12,000	Business vehicle loss / damage Over £12,000
Fake bank notes	Fake bank notes Less than £3,000	Fake bank notes Between £3,000 - £12,000	Fake bank notes Over £12,000

Other (please specify)

Question Title

* 3. Comparing 2018 to 2017 have the following business crimes increased in number, decreased or stayed about the same?

	2018 more than 2017 by number of incidents	2018 less than 2017 by number of incidents	Same level as 2017
Theft from business / shoplifting	Theft from business / shoplifting 2018 more than 2017 by number of incidents	Theft from business / shoplifting 2018 less than 2017 by number of incidents	Theft from business / shoplifting Same level as 2017
Aggressive begging in business	Aggressive begging in business 2018 more than 2017 by number of incidents	Aggressive begging in business 2018 less than 2017 by number of incidents	Aggressive begging in business Same level as 2017
Threats to staff or customer safety	Threats to staff or customer safety 2018 more than 2017 by number of incidents	Threats to staff or customer safety 2018 less than 2017 by number of incidents	Threats to staff or customer safety Same level as 2017
Criminal activity by staff	Criminal activity by staff 2018 more than 2017 by number of incidents	Criminal activity by staff 2018 less than 2017 by number of incidents	Criminal activity by staff Same level as 2017
Smashed windows / shop front damage	Smashed windows / shop front damage 2018 more than 2017 by number of incidents	Smashed windows / shop front damage 2018 less than 2017 by number of incidents	Smashed windows / shop front damage Same level as 2017
Graffiti on business property	Graffiti on business property 2018 more than 2017 by number of incidents	Graffiti on business property 2018 less than 2017 by number of incidents	Graffiti on business property Same level as 2017
Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence)	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) 2018 more than 2017 by number of incidents	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) 2018 less than 2017 by number of incidents	Anti-social behaviour in business (e.g. drunkenness, drugs, fighting, violence) Same level as 2017
Business vehicle loss / damage	Business vehicle loss / damage 2018 more than 2017 by number of incidents	Business vehicle loss / damage 2018 less than 2017 by number of incidents	Business vehicle loss / damage Same level as 2017
Circulation of fake bank notes	Circulation of fake bank notes 2018 more than 2017 by number of incidents	Circulation of fake bank notes 2018 less than 2017 by number of incidents	Circulation of fake bank notes Same level as 2017

Other (please specify)

Question Title

* 4. Has your business been the victim of cybercrime over the last 12 months?

	Yes	No
Hacking: having a computer, network or server accessed without permission	Hacking: having a computer, network or server accessed without permission Yes	Hacking: having a computer, network or server accessed without permission No
Online theft of money: having money stolen electronically (e.g. through online banking)	Online theft of money: having money stolen electronically (e.g. through online banking) Yes	Online theft of money: having money stolen electronically (e.g. through online banking) No
Phishing: having money stolen after responding to fraudulent messages or being redirected to fake websites	Phishing: having money stolen after responding to fraudulent messages or being redirected to fake websites Yes	Phishing: having money stolen after responding to fraudulent messages or being redirected to fake websites No
Online theft of information: having confidential information stolen electronically (such as staff or customer data)	Online theft of information: having confidential information stolen electronically (such as staff or customer data) Yes	Online theft of information: having confidential information stolen electronically (such as staff or customer data) No
Website vandalism: having a website defaced, damaged or taken down	Website vandalism: having a website defaced, damaged or taken down Yes	Website vandalism: having a website defaced, damaged or taken down No
Viruses: having computers infected with files or programmes intended to cause harm	Viruses: having computers infected with files or programmes intended to cause harm Yes	Viruses: having computers infected with files or programmes intended to cause harm No

Other (please specify)

Question Title

* 5. If a crime in your business is committed do you always report this either to 999 or 101?

	Yes	No
I only report 999 emergency incidents	I only report 999 emergency incidents Yes	I only report 999 emergency incidents No
I report all non-999 incidents to 101	I report all non-999 incidents to 101 Yes	I report all non-999 incidents to 101 No

Question Title

* 6. Why would you not report all non-emergency incidents to 101 (either online or by telephone)?
Reasons may include, but are not limited to: Too time consuming, no feedback once reported or don’t think it would achieve anything, staff don’t have time….

Question Title

* 7. Are you a member of Exeter Business Against Crime which includes holding a radio (which connects you to other members and CCTV control), access to the DISC system and information sharing?

The membership fee currently stands at £370.00 per year.

	Yes	No
I am a member of EBAC	I am a member of EBAC Yes	I am a member of EBAC No
I am not a member of EBAC	I am not a member of EBAC Yes	I am not a member of EBAC No
I would be interested in EBAC membership	I would be interested in EBAC membership Yes	I would be interested in EBAC membership No

Other (please specify)

Question Title

* 8. Are you a member of Best Bar None?

	Yes	No
I am a member of Best Bar None and my business has been accredited	I am a member of Best Bar None and my business has been accredited Yes	I am a member of Best Bar None and my business has been accredited No
I am not a member of Best Bar None	I am not a member of Best Bar None Yes	I am not a member of Best Bar None No
I would be interested in learning more about the scheme.	I would be interested in learning more about the scheme. Yes	I would be interested in learning more about the scheme. No

Other (please specify)

Question Title

* 9. Which of the following measures do you think InExeter should be delivering / investing in to help alleviate business crime? Questions 9-17 relate to this same question.

Additional PCSC / Police presence in the city centre funded by InExeter?

Yes

Question Title

* 10. Staff training and workshops (i.e. conflict management, customer service, how to handle difficult situations)

Yes

Question Title

* 11. Investment in rehab for offenders

Yes

Question Title

* 12. Subsidised membership of Exeter Business Against Crime

Yes

Question Title

* 13. Easier reporting of business crime (i.e. business support person to work with you to log and report crime)

Yes

Question Title

* 14. Networking sessions to share information on issues, projects and solution finding (i.e. business crime prevention partnerships)

Yes

Question Title

* 15. Alternative Giving Scheme (i.e. encouraging people not to give cash but to support and donate in other ways)

Yes

Question Title

* 16. Workshops or individual help and support measures that can be implemented to prevent cyber-crime (e.g. phising, data storage, firewalls, anti-spam software, encryption).

Yes

Question Title

* 17. More CCTV for the city centre

Yes

Question Title

* 18. With an annual budget of £470,000 please rank the following by importance / priority of spend to benefit your business in Exeter, with 1 being the least important and 6 being the most important.

Question Title

* 19. Are you aware of the service offered by Devon and Cornwall Police to victims of crime?

Yes

Question Title

* 20. Have you accessed the victim support service offered by Devon and Cornwall police?

Yes

Question Title

* 21. Your Details

Name

Company

Email Address

Phone Number

Question Title

* 22. Voter Details (who will be the person responsible for casting the vote on the ballot paper, if different from above?)

Name

Company

Address

Email Address

Phone Number

Question Title

* 23. My business is

Independent

Regional

National

Franchise

Question Title

* 24. If you would like a member of the InExeter team to visit and talk through this engagement, the ballot or BID, please confirm here (please ensure you have completed the contact details above.)

Yes

Business Crime Survey 2019

Question Title

* 1. Has your business been a victim of business crime over the last 12 months?Examples of business crime include but are not limited to:

Question Title

* 2. What is the approximate cost to your business from the following incidents over the last 12 months?

Question Title

* 3. Comparing 2018 to 2017 have the following business crimes increased in number, decreased or stayed about the same?

Question Title

* 4. Has your business been the victim of cybercrime over the last 12 months?

Question Title

* 5. If a crime in your business is committed do you always report this either to 999 or 101?

Question Title

* 6. Why would you not report all non-emergency incidents to 101 (either online or by telephone)?Reasons may include, but are not limited to: Too time consuming, no feedback once reported or don’t think it would achieve anything, staff don’t have time….

Question Title

* 7. Are you a member of Exeter Business Against Crime which includes holding a radio (which connects you to other members and CCTV control), access to the DISC system and information sharing?The membership fee currently stands at £370.00 per year.

Question Title

* 8. Are you a member of Best Bar None?

Question Title

* 9. Which of the following measures do you think InExeter should be delivering / investing in to help alleviate business crime? Questions 9-17 relate to this same question.Additional PCSC / Police presence in the city centre funded by InExeter?

Question Title

* 10. Staff training and workshops (i.e. conflict management, customer service, how to handle difficult situations)

Question Title

* 11. Investment in rehab for offenders

Question Title

* 12. Subsidised membership of Exeter Business Against Crime

Question Title

* 13. Easier reporting of business crime (i.e. business support person to work with you to log and report crime)

Question Title

* 14. Networking sessions to share information on issues, projects and solution finding (i.e. business crime prevention partnerships)

Question Title

* 15. Alternative Giving Scheme (i.e. encouraging people not to give cash but to support and donate in other ways)

Question Title

* 16. Workshops or individual help and support measures that can be implemented to prevent cyber-crime (e.g. phising, data storage, firewalls, anti-spam software, encryption).

Question Title

* 17. More CCTV for the city centre

Question Title

* 18. With an annual budget of £470,000 please rank the following by importance / priority of spend to benefit your business in Exeter, with 1 being the least important and 6 being the most important.

Question Title

* 19. Are you aware of the service offered by Devon and Cornwall Police to victims of crime?

Question Title

* 20. Have you accessed the victim support service offered by Devon and Cornwall police?

Question Title

* 21. Your Details

Question Title

* 22. Voter Details (who will be the person responsible for casting the vote on the ballot paper, if different from above?)

Question Title

* 23. My business is

Question Title

* 24. If you would like a member of the InExeter team to visit and talk through this engagement, the ballot or BID, please confirm here (please ensure you have completed the contact details above.)

* 1. Has your business been a victim of business crime over the last 12 months?

Examples of business crime include but are not limited to:

* 6. Why would you not report all non-emergency incidents to 101 (either online or by telephone)?
Reasons may include, but are not limited to: Too time consuming, no feedback once reported or don’t think it would achieve anything, staff don’t have time….

* 7. Are you a member of Exeter Business Against Crime which includes holding a radio (which connects you to other members and CCTV control), access to the DISC system and information sharing?

The membership fee currently stands at £370.00 per year.

* 9. Which of the following measures do you think InExeter should be delivering / investing in to help alleviate business crime? Questions 9-17 relate to this same question.

Additional PCSC / Police presence in the city centre funded by InExeter?