* 1. In the past 12 months, how many times have you seen a doctor or nurse from
the practice?

* 2. How do you rate the way you were treated by the receptionists?

* 3. What additional provision of appointments would you like?

* 4. The practice is open 8am until 6pm 3 days a week, and 7am until 7.30pm two
days per week. How do you rate the hours the practice is open?

* 5. In the past 6 months, how easy have you found the following?
Getting through on the phone

* 6. In the past 6 months, how easy have you found the following?
Speaking to a doctor on the phone

* 7. In the past 6 months, how easy have you found the following?
Getting test results on the phone

* 8. In the past 6 months, how easy have you found the following?
Emailing the Surgery

* 9. How quickly do you usually get to see a PARTICULAR doctor?

* 10. How quickly do you usually get to see any doctor when it does not matter whom you see?

* 11. How quickly do you usually get to see a nurse when you need to?

* 12. If you need to see a doctor urgently, can you normally get seen within a day?

* 13. How late is your doctor or nurse to see you usually?

* 14. Do you have a regular doctor?

* 15. If yes, How often do you see that regular doctor?

* 16. Do you know about the scheme offered by Lambeth CCG where you can be given an appointment through the reception team to see a GP or Nurse at a neighbouring 'Hub'  Surgery such as South Lambeth Road, or Clapham Family Practice?

* 17. Have you had an appointment at one of the  Lambeth CCG Additional Appointment Hubs (such as the Practices at South Lambeth Road, and Clapham Family Practice)?

* 18. What other services would you like offered by the surgery?

* 19. How easy is it to enter the surgery?

* 20. How clean is the surgery?

* 21. Have you any other comments we should see that can help us to improve the service we offer you?

* 22. How old are you?

* 23. Are you:

* 24. Which ethnic group do you belong to?

Thank you for your time

T