Housing Options - Customer Satisfaction Survey

To help us assess and improve the service we provide, we would appreciate your feedback on the service you have received from the Broxtowe Borough Council Housing Department by completing this questionnaire.

1.Was your Housing Options Officer polite, knowledgeable and professional?

Yes

No

2.Did your Housing Options Officer keep you updated on progress throughout your case?

Yes

No

3.Did your Housing Options Officer take proactive steps to resolve your homelessness or threat of homelessness?

Yes

No

5.Would you use the Housing Options service if you were homeless or threatened with homelessness again?

Yes

No

6.Do you have any feedback on how the Housing Options service could be improved?

If you would like to speak with someone to discuss your experience, please email HousingSurveys@broxtowe.gov.uk with your name, address, contact number and details of your experience. A member of staff will process this and ensure that someone contacts you.

We want to make sure that our services are provided fairly and to those who need them. This information collected helps us get a picture of who contacts us, uses or does not access our services, so will help us improve what we provide and reduce potential barriers to access.

Please answer the questions below by ticking the boxes that you feel most describe you. Some questions may feel personal, but the information we collect will be kept confidential and secure. The better the information is that we collect the more effective our monitoring will be.

8.Gender

Male

Female

Prefer not to say

Another way

Thank you for completing this survey, your response has been submitted to Broxtowe Borough Council. Please be advised if you get asked to complete any additional surveys they are not related to Broxtowe Borough Council.