Healthwatch Derbyshire is an independent voice here to give Derbyshire residents a stronger say in influencing how local health and social care services are provided.

We are conducting a survey to find out about people's experiences of homecare services (Domiciliary Care Services) in Derbyshire. By sharing what is working well, and where things could be improved, you can help contribute to making sure that people are getting the best from their care and support.

We are looking to hear from people who are receiving, or have received, homecare services within the last 12 months.

The findings from this survey will help organisations who run, buy and inspect Homecare Services to understand more about the positives, negatives and any improvements that could be made to improve people’s experiences of the service(s).

All responses will be treated confidentially and will remain totally anonymous.


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* 1. Who receives the homecare services you are commenting about?

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* 2. In which town does the person who is receiving homecare services live, i.e. Belper, Swadlincote?

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* 3. What is the name of the homecare company providing the care services?

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* 4. Care and support plans: A care/support plan is a written document that says what the care workers are supposed to do. 

Did you feel involved in the development of the care plan?

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* 5. Do you feel the care plan currently meets the care needs?

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* 6. Do the care workers come at a time that meets these care needs?

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* 7. Do the care workers stay for the full allocated time?

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* 8. Does the homecare agency inform you of any changes to the care (i.e. the visit will be late or another carer will be visiting)?

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* 9. Do you feel the care workers deliver care with dignity and respect?

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* 10. Do you feel that care workers have adequate training?

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* 11. Is there anything else you would like to tell us about the care received, or do you have any suggestions to make for improving the service?

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* 12. We may like to contact you at a later date to discuss your experiences with you in more detail.  Do you consent to us contacting you?

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