Thank you for contacting the Helpline. Your feedback is important to us to help us evaluate and improve our service; we would appreciate if you could complete this brief feedback questionnaire. It should take less than 5 minutes and your response is anonymous. If you give permission, your comments may also be used anonymously in Helpline promotion and marketing materials. 

As this is an anonymous survey, it is not possible for us to respond to your feedback. If you would like a response, please email your feedback to helpline@sdafmh.org.uk. 

Thank you for your time. 

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* What is your gender?

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* Did you contact the Helpline to discuss something about yourself and your own relationship or was it about someone else (e.g. a friend or family member)?

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* Did you have any problems getting through to the Helpline?

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* How would you rate your experience of using the Helpline service overall?

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* How supportive and respectful was the call handler in their communication with you?

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* How knowledgeable was the call handler about the topics you wanted to discuss?

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* Do you feel you got what you needed from your contact with the Helpline?

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* What would you say to someone who is feeling anxious about contacting the Helpline?

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* What changes would you suggest to improve our service? 

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* Do you have any other comments or feedback you would like to leave?

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* Would you be happy for us to quote your comments anonymously in our marketing to promote the Helpline e.g. on our leaflets, website, or social media?

Would you be willing to take part in future Helpline surveys or reference groups to help inform our work?
If yes, 
click here to join to our mailing list for surveys and reference groups. 


Please click 'Done' below to submit your survey response. 

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