How your complaint was handled

Your feedback is valuable to us and we are keen to hear what we did well and where you think we can improve. Therefore, we would be grateful if you would kindly complete this short survey.

Tell us whether you agree or disagree with the following statements:-

I was able to find information on how to make a complaint easily

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* 1. I was able to find information on how to make a complaint easily

I was able to submit my complaint easily

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* 2. I was able to submit my complaint easily

I found staff to be professional at all times

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* 3. I found staff to be professional at all times

I felt that staff listened and understood my complaint

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* 4. I felt that staff listened and understood my complaint

I was asked what outcome I was looking for

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* 5. I was asked what outcome I was looking for

The complaint process was clearly explained to me

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* 6. The complaint process was clearly explained to me

My complaint was handled within an acceptable time
and I was kept updated on progress

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* 7. My complaint was handled within an acceptable time
and I was kept updated on progress

My complaint was responded to in writing and this fully addressed the issue(s) I had raised

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* 8. My complaint was responded to in writing and this fully addressed the issue(s) I had raised

I found the complaint response easy to read and understandable

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* 9. I found the complaint response easy to read and understandable

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