We are committed to ensuring that we meet the needs of our customers and as an ISO 9001:2008 accredited company we are continually looking to improve the quality of our services. As such we would appreciate your feedback by completing this short questionnaire.

How important are the following factors in influencing your decision to use a particular supplier?

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* 1. How important are the following factors in influencing your decision to use a particular supplier?

  1- Not at all important 2 3 4 5 6 7 - Very Important
Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Reputation
Website information
On time service delivery
Reliability
Problem solving ability
Client Care / After-Care
How do you rate our performance on each of the following measures?

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* 2. How do you rate our performance on each of the following measures?

  1 - Very poor 2 3 4 5 6 7 - Excellent
Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Reputation
Website information
On time service delivery
Reliability
Problem solving ability
Client Care / After-Care
How do you rate our post delivery activities and ongoing maintenance services?

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* 3. How do you rate our post delivery activities and ongoing maintenance services?

Do we keep our promises?

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* 4. Do we keep our promises?

Would you recommend Giffen Group to other businesses?

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* 5. Would you recommend Giffen Group to other businesses?

We would appreciate your candid views on what you see as:

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* 6. We would appreciate your candid views on what you see as:

What trade journals do you read/subscribe to?

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* 7. What trade journals do you read/subscribe to?

Point of contact at Giffen Group

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* 8. Point of contact at Giffen Group

In order for us to consider your response please ensure that the information below is completed in full:

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* 9. In order for us to consider your response please ensure that the information below is completed in full:

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