We are committed to ensuring that we meet the needs of our customers and as an ISO 9001:2008 accredited company we are continually looking to improve the quality of our services. As such we would appreciate your feedback by completing this short questionnaire.

* 1. How important are the following factors in influencing your decision to use a particular supplier?

  1- Not at all important 2 3 4 5 6 7 - Very Important
Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Reputation
Website information
On time service delivery
Reliability
Problem solving ability
Client Care / After-Care

* 2. How do you rate our performance on each of the following measures?

  1 - Very poor 2 3 4 5 6 7 - Excellent
Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Reputation
Website information
On time service delivery
Reliability
Problem solving ability
Client Care / After-Care

* 3. How do you rate our post delivery activities and ongoing maintenance services?

* 4. Do we keep our promises?

* 5. Would you recommend Giffen Group to other businesses?

* 6. We would appreciate your candid views on what you see as:

* 7. What trade journals do you read/subscribe to?

* 8. Point of contact at Giffen Group

* 9. In order for us to consider your response please ensure that the information below is completed in full:

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