General enquiries - review of BHCL Service Standards Question Title * 3. General EnquiriesUnder normal circumstances:3.1. Responses to general enquiries (e.g. quick reference or bibliographic assistance) will be given within 5 minutes during staffed opening hours 3.2. Non-urgent requests for help with OpenAthens accounts will receive a response within 1 working day3.3. Non-urgent telephone enquires will receive a response within 1 working day 3.4. Non-urgent emailed enquiries will receive a response within 1 working day.3.5. Urgent enquiries within staffed hours will be responded to within 2 hours or sooner. If received outside of staffed hours they will be responded to within 2 hours of the next working dayThese are our current draft standards in this area. Please submit your comments/thoughts/feedback in the box below: Submit