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FRG online advice feedback

We have upgraded our website www.frg.org.uk and our online forums. We are keen to hear from mothers, fathers, wider family members and friends including kinship carers as to whether you have found the advice you are looking for useful.

Please help us by taking this brief survey. It should take approximately 5 minutes.

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* 1. How helpful or unhelpful did you find FRG's online advice?

Very helpful

Quite helpful

Neither helpful nor unhelpful

Quite unhelpful

Very unhelpful

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* 2. Please state if you strongly agree, agree, neither agree nor disagree, disagree or strongly disagree with any of the following, as a result of visiting our website or on-line discussion board forums (please skip if not applicable):

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
a. I understand the law better	a. I understand the law better Strongly agree	a. I understand the law better Agree	a. I understand the law better Neither agree nor disagree	a. I understand the law better Disagree	a. I understand the law better Strongly disagree
b. I have a better understanding of children’s services procedures	b. I have a better understanding of children’s services procedures Strongly agree	b. I have a better understanding of children’s services procedures Agree	b. I have a better understanding of children’s services procedures Neither agree nor disagree	b. I have a better understanding of children’s services procedures Disagree	b. I have a better understanding of children’s services procedures Strongly disagree
c. I feel more confident to have my say with social workers/children’s services	c. I feel more confident to have my say with social workers/children’s services Strongly agree	c. I feel more confident to have my say with social workers/children’s services Agree	c. I feel more confident to have my say with social workers/children’s services Neither agree nor disagree	c. I feel more confident to have my say with social workers/children’s services Disagree	c. I feel more confident to have my say with social workers/children’s services Strongly disagree
d. It has helped me understand the concerns of the social worker	d. It has helped me understand the concerns of the social worker Strongly agree	d. It has helped me understand the concerns of the social worker Agree	d. It has helped me understand the concerns of the social worker Neither agree nor disagree	d. It has helped me understand the concerns of the social worker Disagree	d. It has helped me understand the concerns of the social worker Strongly disagree
e. I understand my rights and responsibilities better	e. I understand my rights and responsibilities better Strongly agree	e. I understand my rights and responsibilities better Agree	e. I understand my rights and responsibilities better Neither agree nor disagree	e. I understand my rights and responsibilities better Disagree	e. I understand my rights and responsibilities better Strongly disagree
f. I have a better understanding of what I have to do	f. I have a better understanding of what I have to do Strongly agree	f. I have a better understanding of what I have to do Agree	f. I have a better understanding of what I have to do Neither agree nor disagree	f. I have a better understanding of what I have to do Disagree	f. I have a better understanding of what I have to do Strongly disagree
g. It has improved my ability to cope	g. It has improved my ability to cope Strongly agree	g. It has improved my ability to cope Agree	g. It has improved my ability to cope Neither agree nor disagree	g. It has improved my ability to cope Disagree	g. It has improved my ability to cope Strongly disagree

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* 3. Please do tell us more about any difference the information or advice has made:

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* 4. The website and discussion boards have been redesigned. How easy or difficult did you find it to:

	Extremely easy	Very easy	Somewhat easy	Not so easy	Not at all easy
a. Access the information or advice you needed	a. Access the information or advice you needed Extremely easy	a. Access the information or advice you needed Very easy	a. Access the information or advice you needed Somewhat easy	a. Access the information or advice you needed Not so easy	a. Access the information or advice you needed Not at all easy
b. To understand the information or advice	b. To understand the information or advice Extremely easy	b. To understand the information or advice Very easy	b. To understand the information or advice Somewhat easy	b. To understand the information or advice Not so easy	b. To understand the information or advice Not at all easy

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* 5. What do you like best about the new site or discussion boards?

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* 6. What features would you like to see more of?

	Yes	No	Maybe
Short films	Short films Yes	Short films No	Short films Maybe
Interactive content	Interactive content Yes	Interactive content No	Interactive content Maybe
Self help letter templates	Self help letter templates Yes	Self help letter templates No	Self help letter templates Maybe
Blogs/Vlogs	Blogs/Vlogs Yes	Blogs/Vlogs No	Blogs/Vlogs Maybe

Other (please specify)

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* 7. Are there any improvements you would suggest?

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* 8. Please tell us your relationship to the child(ren) whose situation led you to use FRG's online advice service:

Other (please specify)

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* 9. Please indicate the age of the child(ren) at the time you used FRG's online advice service:

	Age
Child 1	Child 1 Age menu
Child 2	Child 2 Age menu
Child 3	Child 3 Age menu
Child 4	Child 4 Age menu
Child 5	Child 5 Age menu

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* 1. How helpful or unhelpful did you find FRG's online advice?

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* 2. Please state if you strongly agree, agree, neither agree nor disagree, disagree or strongly disagree with any of the following, as a result of visiting our website or on-line discussion board forums (please skip if not applicable):

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* 3. Please do tell us more about any difference the information or advice has made:

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* 4. The website and discussion boards have been redesigned. How easy or difficult did you find it to:

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* 5. What do you like best about the new site or discussion boards?

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* 6. What features would you like to see more of?

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* 7. Are there any improvements you would suggest?

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* 8. Please tell us your relationship to the child(ren) whose situation led you to use FRG's online advice service:

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* 9. Please indicate the age of the child(ren) at the time you used FRG's online advice service:

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* 10. What is your ethnicity?

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* 11. Would you be willing to be contacted for further research?

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* 12. Please provide us with your contact details: