Fleet Mortgages Broker Survey Question Title * 1. Please provide your name and the name of your business Name Business Name Question Title * 2. Please provide the name of your client Question Title * 3. Why did you select Fleet Mortgages? Please select all that apply. Product Pricing Product Feature BDM relationship Lending Criteria – Applicant Lending Criteria - Property Service Other (please specify) Question Title * 4. Could you easily obtain all product and criteria information you required from our website? Yes No If you answered no, please specify Question Title * 5. When you contact us, please rate our team's speed and knowledge in answering your questions. Poor Below Average Average Good Excellent Poor Below Average Average Good Excellent If you answered Poor or Below Average, please share your reasons Question Title * 6. How would you rate your experience of using our online submission system and the application submission process? Poor Below average Average Good Excellent Poor Below average Average Good Excellent If you answered Poor or Below Average, please share your reasons Question Title * 7. How quickly and efficiently do we communicate to you about your live pipeline cases? (For instance, case updates from an underwriter) Poor Below Average Average Good Excellent Poor Below Average Average Good Excellent If you answered Poor or Below Average, please specify your reasons Question Title * 8. Is there anything you would suggest we should consider to improve our proposition including the application journey? (Please add details if you have selected ‘poor’ scores on any of the questions above) Thank you for your feedback. Done
