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To help us assess and improve the service we provide, we would appreciate your feedback on the service you have received from the Broxtowe Borough Council Housing Department by completing this questionnaire.

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* 1. Do you feel that the Financial Inclusion Officer was supportive to your needs?

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* 2. Did you find the Financial Inclusion service useful?

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* 3. BEFORE you received advice and support from the financial inclusion officer, how did you feel about dealing with your finances?

Please rate between 0 and 10 with 0 = not worried at all and 10 = very anxious.

0 10
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i We adjusted the number you entered based on the slider’s scale.

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* 4. AFTER you received advice and support from the financial inclusion officer, how did you feel about dealing with your finances? 

Please rate between 0 and 10 with 0 = not worried at all and 10 = very anxious.

0 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 5. 5. DURING the time you were receiving support and advice from the financial inclusion officer, did you feel your financial situation could improve?

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* 6. Would you use the Financial Inclusion Service again? 

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* 7. What areas did the Financial Inclusion Officer assist you with? Tick one or more.

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* 8. Taking everything into account, how satisfied are you with Broxtowe Borough Council's Housing Department?

We want to make sure that our services are provided fairly and to those who need them. This information collected helps us get a picture of who contacts us, uses or does not access our services, so will help us improve what we provide and reduce potential barriers to access.

Please answer the questions below by ticking the boxes that you feel most describe you. Some questions may feel personal, but the information we collect will be kept confidential and secure. The better the information is that we collect the more effective our monitoring will be.

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* 9. Which of the following areas do you live in?

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* 10. Gender

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* 11. Which age group do you belong to?

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* 12. Ethnicity

Thank you for completing this survey, your response has been submitted to Broxtowe Borough Council. Please be advised if you get asked to complete any additional surveys they are not related to Broxtowe Borough Council.
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