Fapas Customer Satisfaction Survey Question Title * 1. How long have you been a customer of Fapas? First time Less than 6 months 6-12 months 1-2 years 3+ years OK Question Title * 2. How would you rate the quality of Fapas' proficiency testing? Very High High Neutral Low Very Low OK Question Title * 3. How would you rate the value for money of Fapas proficiency testing? Excellent Above average Average Below average Poor OK Question Title * 4. How often do you purchase proficiency tests? Monthly Quarterly Every 6 months Annually OK Question Title * 5. If Fapas offered bundling, which bundling options would you be interested in? Pesticides & mycotoxins Nutrional components / proximates All dairy products Environmental contaminants Multi residue contaminants Micro-organisms (food and water) OK Question Title * 6. Would annual bulk ordering with quarterly deliveries and rebated discount invoicing be a benefit to your business? Definitely Probably Neutral Probably not Definitely not OK Question Title * 7. How likely are you to recommend Fapas to a colleague? Not at all 2 3 4 5 6 7 8 9 Extremely likely Fapas Fapas Not at all Fapas 2 Fapas 3 Fapas 4 Fapas 5 Fapas 6 Fapas 7 Fapas 8 Fapas 9 Fapas Extremely likely OK Question Title * 8. When you think about the reason for doing proficiency testing in your business is it because: Accreditation Legislation Client requirement Quality assurance Method verification Staff training Management decision Brand reputation OK Question Title * 9. How likely are you to replace Fapas with another supplier? Extremely Likely Very likely Somewhat likely Not likely Not at all likely OK Question Title * 10. What do you most like about products currently available from other proficiency test providers? OK Question Title * 11. Which of the following are reasons that you might purchase products from another proficiency test provider? Higher Quality More frequent PT Faster reporting Product not available at Fapas Easier website interface Lower price Bundling of different PTs together Discounts (bulk/regular) OK Question Title * 12. Overall how well does our website meet your needs Extremely well Very well Somewhat Not so well Not at all well OK Question Title * 13. How easy is it to find what you were looking for on the website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy OK Question Title * 14. Does it take you more or less time now to find what you are looking for than previously? A lot less A little less Average A little more A lot more OK Question Title * 15. Do you have any comments about how we can improve our website? OK DONE