Introduction

NHS Southwark Clinical Commissioning Group (CCG) has commissioned the Extended Primary Care Service (EPCS) to provide additional GP and nurse appointments for Southwark patients 8am - 8pm, 7 days per week. This service is delivered by groups of GP practices working together in GP federations, Quay Health Solutions (QHS) in the north and Improving Health (IHL) in the south. The service is delivered at two sites:

•North: Bermondsey Spa Medical Centre – 50 Old Jamaica Road, London, SE16 4BN
•South: Lister Primary Care Centre - 101 Peckham Road, London, SE15 5LJ

The aim of the service is to improve access to GP and practice nurse appointments to everyone registered with a GP practice in Southwark. To access the service, patients telephone their GP practice where a GP/nurse will speak to them and, if they need a same day or next day appointment, they can book the patient into the EPCS at a convenient time. The service is intended to be an extension of your GP practice, however, it is not aimed at patients with complex health conditions who require continuity of care from their regular GP practice.

NHS Southwark CCG, Quay Health Solutions, Improving Health Limited and your GP practice would like your views to improve our service. We would be grateful if you could take a few minutes to complete this very short survey. This feedback will be used to support an independent evaluation of the Extended Primary Care Service, alongside feedback already collected from those patients who have used the service. It will help us to understand general awareness of the service, and whether the service is helping to improve access to GP and nurse appointments for local patients.

* 1. Have you had an appointment at your GP practice in the last 12 months?

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