Question Title

* 4. Document Supply

If the book or journal article required by a reader a Document Supply service is available at all of our libraries to all members of the University and the OUH FT. A charge will be made to supply books from other libraries or for copies of articles from our own stock or from other libraries. Current charges will always be displayed on the BHCL Webpages and in our libraries.

4.1.  Photocopies of items supplied from BHCL stock will be dispatched within 3 working days of a signed request and upon payment being received. Urgent clinical requests will be supplied within 1 working day.

4.2.  Request for books or articles to be supplied from other libraries will be processed within 2 working days.  Urgent clinical requests will be supplied within 1 working day (subject to availability from suppliers).

4.3.  Inter-library requests that we are unable to supply will be reported to the requestor as soon as the outcome is known.

These are our current draft standards in this area. Please submit your comments/thoughts/feedback in the box below:

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