What are the barriers to designing great financial products? 

The goal of this research is to understand the unique set of challenges that teams in financial services organisations face when designing and developing new products. We are investigating any sources of tension between commerciality, compliance and the customer experience.

Please share your thoughts on the questions below.

Many thanks, Mark Hicks and the cxpartners team

cxpartners is the design innovation partner for businesses that want to make a difference to people’s lives. We work with digital leads in highly complex, tightly regulated markets, helping them design and build services and products that deliver what people need. www.cxpartners.co.uk

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* 1. What is your role?

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* 2. Which financial sector do you work in?

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* 3. What size is your business?

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* 4. How long has the business been established?

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* 5. When developing a new financial services product which challenges do you face?

  This is not a challenge This is a challenge This is a big challenge
Understanding what customers want
Responding to regulatory changes
Internal alignment
Keeping on the right side of the Regulator
Personal data/GDPR
Prioritising ideas
Market uncertainty
Compliance
Budget constraints
Lack of skills/resources

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* 6. The greatest challenge when developing a new financial services product is....

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* 7. What are the reasons for it being such a challenge?

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* 8. In your business, is there a tension between commercial and compliance needs?

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* 9. How easy does the FCA make it for your organisation to understand, respond and meet your customers' needs?

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* 10. Tell us how regulatory factors impact product design and development in your firm?

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* 11. Any final comments you'd like to add?

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* 12. Many thanks for your time. If you'd like to receive a copy of the survey results please leave your details here.

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