Customer Satisfaction Survey Template How likely is it that you would recommend this company to a friend or colleague? Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 OK Overall, how satisfied or dissatisfied are you with our company? Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Which of the following words would you use to describe our products? Select all that apply. Question Title * 3. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK How well do our products meet your needs? Question Title * 4. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK How would you rate the quality of the product? Question Title * 5. How would you rate the quality of the product? Very high quality High quality Neither high nor low quality Low quality Very low quality OK How would you rate the value for money of the product? Question Title * 6. How would you rate the value for money of the product? Excellent Above average Average Below average Poor OK How responsive have we been to your questions or concerns about our products? Question Title * 7. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK How long have you been a customer of our company? Question Title * 8. How long have you been a customer of our company? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK How likely are you to purchase any of our products again? Question Title * 9. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Do you have any other comments, questions, or concerns? Question Title * 10. Do you have any other comments, questions, or concerns? OK DONE