Cruse Website Survey

Question Title

* 1. What is the reason for your visit to the Cruse website today?
(Tick all that apply)

Information and advice

Looking for support for myself

Looking for support for someone else

Volunteering opportunities

Fundraising opportunities

Job opportunities

News and events

Other (please specify)

Question Title

* 2. How did you hear about Cruse?

Google/ Search engine

Social media

GP/ Healthcare professional

Friends/family

Career Service

NHS website

Local branch office

Other (please specify)

Question Title

* 3. How easy was it to find what you were looking for on our website?

Very hard

Easy

Very easy

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 4. How useful was the information you looked at?

Not at all useful

Useful

Very useful

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. Your age

Question Title

* 6. Where you live

Question Title

* 7. Gender

Female

Male

Transgender

Non-binary

Prefer not to say

Question Title

* 8. Ethnicity

Question Title

* 9. Have you ever been bereaved?

Yes

I'm anticipating a bereavement

Prefer not to say

Question Title

* 10. If yes, how long ago was the most recent bereavement?

Question Title

* 11. Taking your most recent experience, how was the person who died related to you?

Question Title

* 12. Have you ever received support from any of the following Cruse services

One to one support

The helpline

Live chat

Group support

Attended an Understanding Your Bereavement sessions

I haven't received support

Other (please specify)

Question Title

* 13. Have you ever volunteered for Cruse?

Yes

Question Title

* 14. How useful would you find the following information following a bereavement?

	Not useful	Useful	Very useful
What grief is like and what to expect	What grief is like and what to expect Not useful	What grief is like and what to expect Useful	What grief is like and what to expect Very useful
How long does grief last?	How long does grief last? Not useful	How long does grief last? Useful	How long does grief last? Very useful
Tools and tips for living with loss	Tools and tips for living with loss Not useful	Tools and tips for living with loss Useful	Tools and tips for living with loss Very useful
How to talk about your feelings	How to talk about your feelings Not useful	How to talk about your feelings Useful	How to talk about your feelings Very useful
Information specific to my type of bereavement (e.g. loss of a partner, friend, parent or relation)	Information specific to my type of bereavement (e.g. loss of a partner, friend, parent or relation) Not useful	Information specific to my type of bereavement (e.g. loss of a partner, friend, parent or relation) Useful	Information specific to my type of bereavement (e.g. loss of a partner, friend, parent or relation) Very useful
Information specific to my type of loss (e.g. sudden loss, death after a long illness or suicide)	Information specific to my type of loss (e.g. sudden loss, death after a long illness or suicide) Not useful	Information specific to my type of loss (e.g. sudden loss, death after a long illness or suicide) Useful	Information specific to my type of loss (e.g. sudden loss, death after a long illness or suicide) Very useful
Information specific to my culture and identity (religion, race, sexuality)	Information specific to my culture and identity (religion, race, sexuality) Not useful	Information specific to my culture and identity (religion, race, sexuality) Useful	Information specific to my culture and identity (religion, race, sexuality) Very useful

Question Title

* 15. How useful would you find the following practical advice if you are next of kin?

	Not useful	Useful	Very useful
Organising a funeral	Organising a funeral Not useful	Organising a funeral Useful	Organising a funeral Very useful
Paperwork, managing estates and money	Paperwork, managing estates and money Not useful	Paperwork, managing estates and money Useful	Paperwork, managing estates and money Very useful
Dealing with social media accounts	Dealing with social media accounts Not useful	Dealing with social media accounts Useful	Dealing with social media accounts Very useful
First month checklist	First month checklist Not useful	First month checklist Useful	First month checklist Very useful
I’m not next of kin - how can I help practically?	I’m not next of kin - how can I help practically? Not useful	I’m not next of kin - how can I help practically? Useful	I’m not next of kin - how can I help practically? Very useful

Question Title

* 16. How useful would you find the following information about Cruse support?

	Not useful	Useful	Very useful
What support is available and how can I access it?	What support is available and how can I access it? Not useful	What support is available and how can I access it? Useful	What support is available and how can I access it? Very useful
What support do I need?	What support do I need? Not useful	What support do I need? Useful	What support do I need? Very useful
What happens in a counselling session?	What happens in a counselling session? Not useful	What happens in a counselling session? Useful	What happens in a counselling session? Very useful
What happens when I call the helpline?	What happens when I call the helpline? Not useful	What happens when I call the helpline? Useful	What happens when I call the helpline? Very useful
Specialist support	Specialist support Not useful	Specialist support Useful	Specialist support Very useful

Question Title

* 17. What type of content would you like to see on our website?

Factsheets with practical and emotional advice

Stories like mine

Videos with tips and advice from our bereavement counsellors

Podcasts with our bereavement experts

Online events/talks with our bereavement experts

Online communities and forums

Question Title

* 18. Would you be interested in receiving personalised information to support you following a bereavement?

Yes

Not sure

Accessing Online Support

Question Title

* 19. Have you ever booked an appointment with a counsellor/therapist/ online?

Yes

Question Title

* 20. Would you consider doing so in future?

Yes

Not sure

Question Title

* 21. What is most important to you when looking for bereavement counselling?

	Not important	Important	Very important
Expertise of counsellor	Expertise of counsellor Not important	Expertise of counsellor Important	Expertise of counsellor Very important
Experience with my type of bereavement	Experience with my type of bereavement Not important	Experience with my type of bereavement Important	Experience with my type of bereavement Very important
Convenience and availability	Convenience and availability Not important	Convenience and availability Important	Convenience and availability Very important
Location	Location Not important	Location Important	Location Very important
Cost	Cost Not important	Cost Important	Cost Very important

Thank you again for taking the time to share your experience with us and we hope you found what you were looking for today.

If you are looking for support following a bereavement and want to talk to someone please contact our Helpline.

Cruse Website Survey

Your experience

Question Title

* 1. What is the reason for your visit to the Cruse website today? (Tick all that apply)

Question Title

* 2. How did you hear about Cruse?

Question Title

* 3. How easy was it to find what you were looking for on our website?

Question Title

* 4. How useful was the information you looked at?

Question Title

* 5. Your age

Question Title

* 6. Where you live

Question Title

* 7. Gender

Question Title

* 8. Ethnicity

Question Title

* 9. Have you ever been bereaved?

Question Title

* 10. If yes, how long ago was the most recent bereavement?

Question Title

* 11. Taking your most recent experience, how was the person who died related to you?

Question Title

* 12. Have you ever received support from any of the following Cruse services

Question Title

* 13. Have you ever volunteered for Cruse?

Question Title

* 14. How useful would you find the following information following a bereavement?

Question Title

* 15. How useful would you find the following practical advice if you are next of kin?

Question Title

* 16. How useful would you find the following information about Cruse support?

Question Title

* 17. What type of content would you like to see on our website?

Question Title

* 18. Would you be interested in receiving personalised information to support you following a bereavement?

Question Title

* 19. Have you ever booked an appointment with a counsellor/therapist/ online?

Question Title

* 20. Would you consider doing so in future?

Question Title

* 21. What is most important to you when looking for bereavement counselling?

* 1. What is the reason for your visit to the Cruse website today?
(Tick all that apply)