A growing number of non-profits are using Constituent Relationship Management (CRM) systems to support and manage fundraising efforts, civic engagement, contact management, marketing, volunteer management and cultivation, case management, campaigns, email communications and much more.

This survey is being conducted by CiviCRM, a non-profit Open Source CRM used by over 11,000 non-profits worldwide to better understand how and why charities, NGOs and non-profits choose their CRM. What features are important? What works well and what doesn't?

The findings of this survey will be made public, but we will remove or anonymize any identifying information you give us in any materials shared, to guarantee your response is kept anonymous. This research was made possible with a Mozilla Foundation seed grant.

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* 3. What do you use your CRM for?

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* 4. Who do you trust to advise you about technology?

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* 5. Were you involved in the decision to choose/commission this CRM?

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