S4B Covid-19 Customer Welfare Survey, July 2020

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* 2. Although the S4B office is currently closed. Have you contacted S4B online or by phone during the COVid19 crisis?

Phone

S4B website

Via Social Media

I have not contacted S4B

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* 3. Have you got access to the internet at home?

Yes

No- but would like it

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* 4. How do you access the internet?

Smart phone

Tablet

Laptop

Friends computer

desktop PC

Visit library or community facility

I don't use the internet

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* 5. Have you accessed local groups or networks online?

Yes

IF yes- What groups have you accessed? and how?

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* 6. Has lockdown negatively impacted your mental or emotional well-being

A great deal

A lot

A moderate amount

A little

None at all

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* 7. Have you been able to access support or advice?

Yes

No but would like support

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* 8. Have you felt isolated during the lockdown

Yes

If you need help in isolation S4B can help by linking you with local support. Just call S4B on 03005550128 or add your contact number below and we'll contact you

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* 9. Would you like more connection with community and people in your neighbourhood?

Extremely interested

Very interested

Somewhat interested

Not so interested

Not at all interested

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* 10. Have you received any support during lockdown

Yes

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* 11. If you had help in Lockdown who helped you?

Friend/Relative

S4B

Charity

Community organisation

Manchester City Council

Didn't have any help

Other (please specify)

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* 12. Do you still need any support?

Always

Usually

Sometimes

Rarely

Never

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* 13. Have you used a foodbank during lockdown

A great deal

A lot

A moderate amount

A little

None at all

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* 14. Have you needed to access a food parcel during lockdown?

Yes

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* 15. What ongoing help would you like to see available in the coming months?

Employment/training advice

Digital or computer access

Accessing food

Managing your money

Be-friending or voluntary services

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* 16. How was your income affected by the COVid19 crisis?

Not affected

Furloughed on 80% salary

Lost job

Working hours and income reduced

If your income was affected . Did you access the help and support from the S4B Financial Inclusion Team or other sources of help?

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* 17. Do you have any other concerns that have arisen during lockdown?

Thanks for taking the S4B Survey

Stay Alert. Stay 2m apart when out and about. Wear a face mask in shops and on public transport.

Stay Safe

S4B Covid-19 Customer Welfare Survey, July 2020

S4B would like your feedback on your experiences in lockdown from COVid19

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* 1. Address

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* 2. Although the S4B office is currently closed. Have you contacted S4B online or by phone during the COVid19 crisis?

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* 3. Have you got access to the internet at home?

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* 4. How do you access the internet?

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* 5. Have you accessed local groups or networks online?

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* 6. Has lockdown negatively impacted your mental or emotional well-being

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* 7. Have you been able to access support or advice?

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* 8. Have you felt isolated during the lockdown

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* 9. Would you like more connection with community and people in your neighbourhood?

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* 10. Have you received any support during lockdown

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* 11. If you had help in Lockdown who helped you?

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* 12. Do you still need any support?

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* 13. Have you used a foodbank during lockdown

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* 14. Have you needed to access a food parcel during lockdown?

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* 15. What ongoing help would you like to see available in the coming months?

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* 16. How was your income affected by the COVid19 crisis?

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* 17. Do you have any other concerns that have arisen during lockdown?