S4B Covid-19 Customer Welfare Survey, July 2020 S4B would like your feedback on your experiences in lockdown from COVid19 Question Title * 1. Address OK Question Title * 2. Although the S4B office is currently closed. Have you contacted S4B online or by phone during the COVid19 crisis? Phone Email S4B website Via Social Media I have not contacted S4B OK Question Title * 3. Have you got access to the internet at home? Yes No No- but would like it OK Question Title * 4. How do you access the internet? Smart phone Tablet Laptop Friends computer desktop PC Visit library or community facility I don't use the internet OK Question Title * 5. Have you accessed local groups or networks online? Yes No IF yes- What groups have you accessed? and how? OK Question Title * 6. Has lockdown negatively impacted your mental or emotional well-being A great deal A lot A moderate amount A little None at all OK Question Title * 7. Have you been able to access support or advice? Yes No No but would like support OK Question Title * 8. Have you felt isolated during the lockdown Yes No If you need help in isolation S4B can help by linking you with local support. Just call S4B on 03005550128 or add your contact number below and we'll contact you OK Question Title * 9. Would you like more connection with community and people in your neighbourhood? Extremely interested Very interested Somewhat interested Not so interested Not at all interested OK Question Title * 10. Have you received any support during lockdown Yes No OK Question Title * 11. If you had help in Lockdown who helped you? Friend/Relative S4B Charity Community organisation Manchester City Council Didn't have any help Other (please specify) OK Question Title * 12. Do you still need any support? Always Usually Sometimes Rarely Never OK Question Title * 13. Have you used a foodbank during lockdown A great deal A lot A moderate amount A little None at all OK Question Title * 14. Have you needed to access a food parcel during lockdown? Yes No OK Question Title * 15. What ongoing help would you like to see available in the coming months? Employment/training advice Digital or computer access Accessing food Managing your money Be-friending or voluntary services OK Question Title * 16. How was your income affected by the COVid19 crisis? Not affected Furloughed on 80% salary Lost job Working hours and income reduced If your income was affected . Did you access the help and support from the S4B Financial Inclusion Team or other sources of help? OK Question Title * 17. Do you have any other concerns that have arisen during lockdown? OK Thanks for taking the S4B Survey Stay Alert. Stay 2m apart when out and about. Wear a face mask in shops and on public transport.Stay Safe OK DONE