Help to improve care by sharing your experiences and views

Healthwatch Central West London has statutory powers to “enter and view” publicly funded services in the Royal Borough of Kensington and Chelsea and the City of Westminster. This means that we can visit services like nursing and care homes to listen to people’s experiences and communicate issues affecting residents to nursing and care home providers, Adult Social Care commissioners and the Care Quality Commission. 

We have paused this work during the COVID-19 pandemic to ensure the wellbeing of residents, care home staff, and volunteers. But we still want to hear about people’s experiences. This will help us talk to decision makers and commissioners about how they can best support local people to stay safe and get the care and support they need.  

Whether you are a nursing or a care home resident, a relative or a care home worker you can share with us your experiences by completing this survey anonymously.

Question Title

* 1. What best describes you?

Question Title

* 2. What is the name of nursing or care home?

Question Title

* 3. Would you say you were given sufficent and clear information to understand how to keep safe during the coronavirus outbreak?

Question Title

* 4. Would you say you were given enough support to deal with the coronavirus outbreak?

Question Title

* 5. How has the coronavirus outbreak affected you and your loved ones?

Question Title

* 6. How do you keep in touch with your loved ones during coronavirus outbreak?

Question Title

* 7. What would help you to cope with the current situation better?

Question Title

* 8. If you were admitted to a hospital during the coronavirus outbreak, please tell us about your experience of discharge to the nursing or care home

Question Title

* 9. Have you been tested for coronavirus (Covid-19)?

Question Title

* 10. If you are happy for us to get in touch with you about your concerns please leave your email or phone number. This is optional.

0 of 10 answered
 

T