Covid-19 Tourism Recovery Planning Business Survey – Nottingham & Nottinghamshire

We are asking for your urgent support to monitor the overall impact of Covid-19 across the region. Please tell us about your experiences by completing this online form.

We need this information urgently so we can highlight the level of impact Covid-19 is having on the region’s visitor economy and tourism and to be able to identify ways we can provide support to businesses, lobby MPs and the Government, and give feedback to VisitBritain/VisitEngland.

The sector is worth nearly £2bn a year to the local economy and more than 23,000 people in the region are dependent on a thriving hospitality and tourism sector for their livelihoods. When the time comes, tourism will help lead the recovery – but the industry needs to be supported by the Government now.

Please note, the information will be treated as confidential and disclosures will not be directly attributable.

Please complete this survey by 5pm, Monday, 15th June.

The survey should take between 10 and 15 minutes to complete.

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* 1. What is your main business activity?

Cultural venue (including cinemas, museums, art centres etc.)

Café, bar, restaurant

Event organiser

Activity / experience provider

Attraction

Camping and/or caravan site

Holiday park (lodges)

Self-catering accommodation

B & B / guest house

Hotel

Heritage venue

Other (please specify)

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* 2. Including yourself, how many people are employed in your business?

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* 3. Would you consider yourself a rural business?

Yes

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* 4. Are you a part of a diversified company?

Yes

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* 5. Are you a part of a chain company?

Yes

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* 6. Which Local Authority is your business located in?

Nottingham City Council

Ashfield District Council

Bassetlaw District Council

Broxtowe District Council

Gedling Borough Council

Mansfield District Council

Newark and Sherwood District Council

Rushcliffe Borough Council

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* 7. Approximately what percentage of your business is generated from the visitor economy and tourism?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. Are you taking any contingency measures to mitigate the impact of Covid-19 on your business? Tick all relevant options.

Temporary business closure

Furloughed staff

Implemented or increased flexible working for staff

Diversified product or service

Changed access arrangements for customers i.e. move to online service or home delivery

Laid staff off permanently

Hiring and expansion to meet new market demand i.e. online/home delivery

Other (please specify)

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* 9. What percentage of cancellations / postponements / refunds have there been to bookings because of Covid-19?

Up to 5%

5% - 10%

10% - 20%

20% - 40%

40% - 60%

60% - 80%

Over 80%

Not applicable

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* 10. How far ahead are bookings being changed or cancelled?

Up to the end of June 2020

Up to the end of September 2020

Up to the end of December 2020

Into 2021 and onwards

Not applicable

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* 11. What percentage of trade would you say you have lost to date due to Coronavirus?

Up to 5%

5% - 10%

10% - 20%

20% - 40%

40% - 60%

60% - 80%

Over 80%

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* 12. Approximately how much could this mean in terms of lost turnover?

Up to £5k

£5k - £10k

£10k - £25k

£25k - £50k

£50k - £100k

£100k - £250k

£250k - £500k

£500k - £1m

£1m - £5m

Over £5m

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* 13. Which of the following financial actions is your company considering as a result of Covid-19? Tick all relevant options.

Deferring or cancelling planned investments / developments / renovations

Implementing cost containment

Changing company marketing plans

Changing company financing plans

Redundancies or permanent layoffs

Other (please specify)

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* 14. What are your major challenges short term and longer term? Tick all relevant options.

No income to cover fixed costs while closed

No income to sustain the business through the closed season to pay for fixed costs or to pay for scheduled maintenance

Not having furloughed staff available to work, particularly in preparing for re-opening

Not able to pay staff who cannot be furloughed and so who risk zero income (and who do not qualify for UCI or other benefits)

Getting confidence of staff to return

Consumer confidence after all measures have been put in place

Other (please specify)

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* 15. What government assistance have you accessed? Tick all relevant options.

Staff furlough scheme

Covid-19 Business Interruption Loan

Covid-19 Business Support Grant

Not accessed any - ineligible

Not accessed any - unaware

Other (please specify)

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* 16. If you have accessed any of the support packages what has been your experience of the process? Please also briefly explain your choice.

Very good

Good

Okay

Poor

Very poor

Not applicable

Please briefly explain your choice:

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* 17. What further, or continued, financial measures do you envisage your business needing from Government in the recovery period when restrictions begin to be lifted?

Continuation of staff furlough scheme until the end of the year

Extension/further round of the Covid-19 Business Support Loan

Specific regional funding support

Other (please specify)

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* 18. New flexibility to the furlough scheme will be introduced from August to get employees back to work with employers being asked to pay a percentage towards the salaries of their furloughed staff. What impact will this decision have on your business?

Assessment of whether certain jobs remain viable

Business likely to struggle to survive this decision

Flexibility will help the business get back on its feet

Other (please specify)

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* 19. If business rates are reintroduced after 12 months will you be able to survive?

Yes

Unsure

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* 20. Once restrictions have been lifted, or a plan for lifting restrictions has been laid out, what would help your business and the area recover? Tick all relevant options.

Marketing campaign aimed at welcoming visitors to return

Information for visitors

Financial assistance

Help with cash flow

Business advice

Positive PR to build local residents' confidence

Positive PR to build consumer confidence

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* 21. There will be an increase in marketing focus on domestic staycations to try and offset any impact of this outbreak. Please indicate which of the following marketing initiatives would help your business.

Paid social media activity to drive traffic

PR/Marketing toolkit for businesses to use

Positive PR/Marketing to build consumer confidence

Information for visitors

Other (please specify)

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* 22. What impact would a staggered reopening have on your business? (For example, if businesses are permitted to reopen but with existing social distancing measures)

Business may be forced to cease trading

Business would be able to operate effectively and facilitate reduced restrictions

Business would not be able to open until all restrictions are lifted

Not all staff would be able to be retained without the continuation of the furlough scheme

Other (please specify)

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* 23. What specific operational difficulties do you anticipate when looking to reopen your business and will you need Government assistance and guidance ahead of this? Tick all relevant options.

Training/retraining staff

Recruitment of additional staff

Supplier capacity

Digitalisation of the business

Opening with limited number of staff

Other (please specify)

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* 24. What type of business support and advice would help your business?

Relevant business support workshops to help post-outbreak

Advice and support on legal matters

Information on financial assistance and help with cash flow

Other (please specify)

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* 25. How long will it take for your business to change or reactivate your supply chain?

1 – 2 days

1 week

2 weeks

3 weeks

4 weeks

5 weeks

6+ weeks

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* 26. What difficulties may be present in changing or reactivating your supply chain?

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* 27. Do you feel that you need guidance on cleaning and hygiene measures ahead of reopening?

Yes (please specify)

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* 28. What fiscal measures should be taken to boost business in the hospitality and tourism sectors in the immediate aftermath of COVID-19 restrictions being lifted?

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* 29. What steps should the Government take to boost UK inbound tourism when social distancing measures are lifted?

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* 30. Are there any other key areas of support that you feel either the sector, or your individual business, require outside the scope of the above questions?

Yes (please specify)

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* 31. How likely is your business to survive and re-commence trading if Coronavirus restrictions are removed by end of June / July 2020?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 32. How likely is your business to survive and re-commence trading if Coronavirus restrictions are removed by September / December 2020?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 33. If Covid-19 were to end today, how long would you estimate it would take for your company to get back to business as usual?

1 to 3 months

3 to 6 months

6 to 12 months

More than 12 months

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* 34. Have you come across examples of people working together to innovate which has had a positive impact?

Yes

If yes, please specify here