We want to find our more about people's experience of Complex Needs services in Hertfordshire and what they felt they needed in terms of help or support.

We want to find out about the services and professionals they might have spoken to and what they did or didn't help you with.

What you share with us today will help us to decide how services can be shaped in the future.

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* 1. Individual needs - Thinking about your whole experience with the service, can you tell me about some of the types of things you needed? E.g. Housing, financial advice, health, legal advice, therapeutic support, safety advice etc

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* 2. Did your needs change over time?

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* 3. Individuals journey to finding services to meet their needs. 
Thinking about all of the things that you needed, do you feel like you found services that helped you with all of those things?

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* 4. How did you hear about the service?

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* 5. Did someone refer you?

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* 6. Would you describe your journey of finding the right services easy or challenging?

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* 7. Were there any things that you didn't realise you needed, until you got the support?

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* 8. Experience of services that were accessed.
Based on the services and organisations that you went to, can you tell me some of the things they done that you found helpful, and anything that wasn't helpful?

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* 9. Was it the right kind of help?

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* 10. Do you feel you got it at the right time?

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* 11. How long did you access the service for?

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* 12. Did you get enough time what that person/organisation?

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* 13. What do you think they could have done differently?

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* 14. What was the best thing about the service?

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* 15. Do you have any other comments?

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