The Retail Mutual Claims Customer Satisfaction Survey

Question Title

* 1. Overall, how would you rate the quality of the claims customer service experience?

1 - Excellent

2 - Good

3 - Satisfactory

4 - Poor

1 - Excellent

2 - Good

3 - Satisfactory

4 - Poor

Question Title

* 2. Overall, how well were you kept informed throughout the claims process?

1 - Excellent

2 - Good

3 - Satisfactory

4 - Poor

1 - Excellent

2 - Good

3 - Satisfactory

4 - Poor

Question Title

* 3. How would you rate the overall settlement you received?

1 - Excellent

2 - Good

3 - Satisfactory

4 - Poor

1 - Excellent

2 - Good

3 - Satisfactory

4 - Poor

Question Title

* 4. Which of the following aspects stood out positively for you and met your expectations?

Ease of contact

Communication

Understanding

Customer service

Prompt handling

Value of money

Settlement options

if any feedback is negative may I ask why you gave that?

The Retail Mutual Claims Customer Satisfaction Survey

Question Title

* 1. Overall, how would you rate the quality of the claims customer service experience?

Question Title

* 2. Overall, how well were you kept informed throughout the claims process?

Question Title

* 3. How would you rate the overall settlement you received?

Question Title

* 4. Which of the following aspects stood out positively for you and met your expectations?

Question Title

* 5. How likely is it that you would recommend NFRN Mutual to a friend or colleague?

Question Title

* 6. Do you have any other comments, questions, or concerns?

Question Title

* 7. May I ask why you gave that score?