Cavell Group - Switzerland Cloud Communications Research Study - June 2018

Cloud Comms Performance

These questions are used to build Cavell's picture of the Cloud Communications market in your country. The data is used on an anonymous basis and individual company performance is not shared with any third parties.

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* 1. Company Information

Name

Company

Email Address

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* 2. How many users do you have live on your platforms, as of June 30th 2018?

Primary Platform name (e.g. Cisco, Broadsoft, Mitel, self-built etc.)

Number of users on primary platform

Secondary Platform name (if applicable)

Number of users on secondary platform (if applicable)

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* 3. What percentage of your Cloud communications customer base fall into the following categories of business based on number of employees?

0-9

10-49

50-249

250-499

500-1000

1000+

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* 4. How many seats, on average, do you add on a monthly basis?

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* 5. What percentage of your seats are sold through an indirect channel?

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* 6. What source did most of your seats come from?

Replacing traditional PBX/IP-PBX bases with ISDN infrastructure

Replacing SIP infrastructure

From other Cloud Comms providers

Growing current sites

Other (please specify)

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* 7. If possible, how many users do you have of the following services

Team Collaboration

Analytics

Basic Contact Centre

Advanced Contact Centre

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* 8. What access are your Cloud Services delivered over

Fibre Broadband

DSL/ADSL

Leased Line

VPN enabled environments

Cable

Delivered over third party access

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* 9. How many SIP/IP trunks did you have live on your platform on June 30th 2018? (A trunk is defined as the capability to make a single voice call regardless of codec)