Bereavement Services (web survey) 2020 Customer Satisfaction Survey 2020 If you have ever been to one of the following cemeteries, please tell us what you think. Question Title * 1. Which cemetery/crematorium were you attending? Agecroft cemetery and cematoria Swinton cemetery Peel Green cemetery and crematoria Weaste cemetery Question Title * 2. Why did you visit the cemetery/crematoria Burial Cremation Visit a memorial Recreational purpose Other (please specify) Question Title * 3. What is your opinion of the presentation of the graves? Excellent Good Adequate Poor Question Title * 4. Did you know that the music played in the chapel at the funeral service can be chosen by friends and relatives? Yes No Question Title * 5. What is your opinion of the facilities at the chapel? Excellent Good Adequate Poor N/A Access to facilities Access to facilities Excellent Access to facilities Good Access to facilities Adequate Access to facilities Poor Access to facilities N/A Access to information Access to information Excellent Access to information Good Access to information Adequate Access to information Poor Access to information N/A Adequate availability of hymn books Adequate availability of hymn books Excellent Adequate availability of hymn books Good Adequate availability of hymn books Adequate Adequate availability of hymn books Poor Adequate availability of hymn books N/A Music library Music library Excellent Music library Good Music library Adequate Music library Poor Music library N/A Sound system Sound system Excellent Sound system Good Sound system Adequate Sound system Poor Sound system N/A Lighting Lighting Excellent Lighting Good Lighting Adequate Lighting Poor Lighting N/A Decorating Decorating Excellent Decorating Good Decorating Adequate Decorating Poor Decorating N/A Toilets Toilets Excellent Toilets Good Toilets Adequate Toilets Poor Toilets N/A Cleanliness Cleanliness Excellent Cleanliness Good Cleanliness Adequate Cleanliness Poor Cleanliness N/A Question Title * 6. If you have had any contact with the staff, tell us what you think? Excellent Good Adequate Poor N/A Professional Professional Excellent Professional Good Professional Adequate Professional Poor Professional N/A Efficient Efficient Excellent Efficient Good Efficient Adequate Efficient Poor Efficient N/A Helpful Helpful Excellent Helpful Good Helpful Adequate Helpful Poor Helpful N/A Dressed appropriately Dressed appropriately Excellent Dressed appropriately Good Dressed appropriately Adequate Dressed appropriately Poor Dressed appropriately N/A Ease of contact Ease of contact Excellent Ease of contact Good Ease of contact Adequate Ease of contact Poor Ease of contact N/A Overall quality of customer service provided Overall quality of customer service provided Excellent Overall quality of customer service provided Good Overall quality of customer service provided Adequate Overall quality of customer service provided Poor Overall quality of customer service provided N/A If you have answered poor, please tell us why Question Title * 7. If applicable, what is your opinion of the information we provided? Excellent Good Adequate Poor N/A Access to information Access to information Excellent Access to information Good Access to information Adequate Access to information Poor Access to information N/A Quality of information Quality of information Excellent Quality of information Good Quality of information Adequate Quality of information Poor Quality of information N/A Easy to understand information Easy to understand information Excellent Easy to understand information Good Easy to understand information Adequate Easy to understand information Poor Easy to understand information N/A Helpfulness of information Helpfulness of information Excellent Helpfulness of information Good Helpfulness of information Adequate Helpfulness of information Poor Helpfulness of information N/A Usefulness of information Usefulness of information Excellent Usefulness of information Good Usefulness of information Adequate Usefulness of information Poor Usefulness of information N/A Memorialisation pack Memorialisation pack Excellent Memorialisation pack Good Memorialisation pack Adequate Memorialisation pack Poor Memorialisation pack N/A Question Title * 8. If you have ever attended a funeral at a location other than one managed by Salford City Council, how did that compare. Salford better Other location better If other location better, please tell us why Question Title * 9. If you have any further compliments, comments or suggestions please tell us. Question Title * 10. If you would like a response to any of your comments, please let us have your contact details Name Address Post code Tel number Email address Done
