This is only for CARERS of adults (aged 18+) Service Users

Background questions
These are important to us because they help to ensure that all sections of the community are included in the survey and allow us to compare the experiences of different service users.

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* 1. Is the Service User:

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* 2. Do they identify as:

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* 3. How old is the Service User?

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* 4. So that we can compare the areas, what is the Service Users postcode? e.g. AL7 ......

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* 5. What geographical area does the Service User receive their community mental health team services in? (e.g. Dacorum)

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* 6. How would you describe the Service Users ethnic origin?

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* 7. Employment or other status - which best describes the Service Users situation?

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* 8. What mental health diagnosis has the Service User been given? Please tick all that apply.

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* 9. Does the service user receive services for:

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* 10. If yes, which service/s has the Service User accessed and what is your view on the care provided?

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Spectrum/ Change Grow Live (CGL)
Turning Point
Alcoholics Anonymous
Narcotics Anonymous
The Living Room
Druglink
Resolve

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* 11. Comments:

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* 12. Where do you think the Service User is on their alcohol/drug dependency 'recovery' journey?

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* 13. How well do you feel the Service User copes with their mental health problems?

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* 14. Do any of the following services CURRENTLY provide the Service User with mental health care? If so what is your view of the care provided?
(Occ. Therapist = Occupational Therapist, CPN = Community Psychiatric Nurse)

  Do they receive help? If yes: Very satisfied Quite satisfied Quite dissatisfied Very dissatisfied Don't know
GP
Psychiatrist
Psychologist
Nurse/CPN
Social Worker
Occ. Therapist
Counsellor
Other therapist
Other

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* 15. Apart from medication, has the Service User had any other types of treatment or therapy in the LAST 12 MONTHS?

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Face to face Cognitive Behavioural Therapy (CBT)
Computerised CBT
Psychotherapy
Anxiety/stress management
Art/Music Therapy
Physical exercise
Homoeopathy
Herbal medicine

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* 16. Who provided the Service User with this treatment/therapy? e.g. NHS, Herts Mind Network, Guideposts Trust

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* 17. Does the Service User have a professional (a Care Co-ordinator) who has overall responsibility for their care?

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* 18. If yes, which of the professionals listed in question 14 has overall responsibility for the Service Users care?

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* 19. Is this arrangement satisfactory?

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* 20. Does the Service User have a Care Plan?

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* 21. If yes, does the Service User feel involved in making decisions about the Care Plan?

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* 22. If it is the Service Users wish, is their main carer satisfactorily involved in their Care Plan?

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* 23. Is the Care Plan working in practice?

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* 24. Tick all who support the Service User in coping with their mental health problems.

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* 25. Does the Service User wish for their family/friends to be involved in their care?

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* 26. If yes, have the professionals given them the opportunity to be involved?

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* 27. Have you been told about Advanced Statements or Advanced Decisions?

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* 28. Has the Service User signed an Advanced Decision or Advanced Statement?

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* 29. Has the Service User been referred to a psychiatrist in the LAST 12 MONTHS?

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* 30. If yes, how long did they wait for an appointment?

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* 31. Did the Service User feel this was an acceptable waiting time?

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* 32. Was there any delay in receiving other services, again in the LAST 12 MONTHS?

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* 33. If yes, please name the service.

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* 34. How long did the Service User have to wait for their first appointment with the service mentioned?

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* 35. Was any delay manageable for the Service User?

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* 36. Is the Service User taking prescribed mental health medication?

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* 37. If yes, please indicate what symptoms the medication is treating and how effective you have found it at treating these symptoms.

  Very effective Quite effective Quite ineffective Very ineffective Don't know
Anti-psychotic
Antidepressant
Anti-anxiety
Mood stabiliser
Sleeping tablet
Not known

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* 38. Has the Service User had any medication side effects?

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* 39. Has the Service User been given information about possible side effects of medication?

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* 40. In the LAST 12 MONTHS has the Service User been offered a choice of medication?

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* 41. In the LAST 12 MONTHS has the Service User discussed any side effects of medication with the doctor prescribing their medication?

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* 42. If yes, were any concerns dealt with satisfactorily?

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* 43. Which medications are most helpful for the Service User?

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* 44. Are there any medications that the Service User is currently taking that are not helping, or which have bad side effects?

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* 45. How many times has the Service User received acute care in a place that was NOT their home?

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* 46. When it was felt necessary, has the Service User been able to get a place in a mental health inpatient unit in the LAST 12 MONTHS?

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* 47. If the Service User has received acute care in a place that was NOT their home in the LAST 12 MONTHS how satisfied were they with the treatment?

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Inpatient unit
Acute Day Treatment Unit (ADTU)
Host Family
Non NHS provided unit

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* 48. If the Service User has received acute care in a place that was NOT their home in the last 12 MONTHS, how long did they access this service. Please give the number of days.

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* 49. Has the Service User been admitted to the new HPFT inpatient facilities at Kingfisher Court in Radlett

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* 50. If yes, how would you rate the service provided?

  Very positive Quite positive Quite negative Very negative Don't know
Staff support
Carer support
Facilities
Activities programme
Environment
HPFT Transport service provision (if accessed)

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* 51. If the Service User has received treatment from services in the community in the LAST 12 MONTHS how satisfied were they with the standard of care?

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* 52. If applicable, how satisfied are you with the process of the Service User you support being assessed for day services under Fair Access to Care Services?

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* 53. Has the Service User been given a Personal Budget/Direct Payment?

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* 54. If yes, how long have they had to wait to receive a Personal Budget/Direct Payment?

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* 55. If the Service User has a Direct Payment/Personal Budget, what do they spend it on?

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* 56. In the LAST 12 MONTHS has the Service User been able to access services when they needed them?

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* 57. If No, what service/s were they unable to access?

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* 58. in the LAST 12 MONTHS, has the Service User been offered a physical health check?

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* 59. In the LAST 12 MONTHS, has the doctor responsible for the Service Users mental health treatment had a discussion with them about how and why their physical health needs looking after?

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* 60. In the LAST 12 MONTHS has the Service User received help from any of the following teams? If yes, please assess the quality of treatment.

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Single Point of Access (SPA)
Wellbeing Team (Team 1)
Support and Treatment Team (Team 2)
Targeted Treatment Team (Team 3)
They are under the care of the Community Mental Health Team but I am not sure which one
Out of Hours Mental Health Helpline
Crisis Assessment and Treatment Team (CATT)
Early Intervention Psychosis Service (EIPS)
Flexible Assertive Community Team

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* 61. In the LAST 12 MONTHS has the Service User been involved with, or used any of the services provided by third (voluntary) sector groups such as Viewpoint, Herts Mind Network, Guideposts Trust? If so please assess the quality of the service provided.

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Viewpoint
Herts Mind Network
Mind in Mid Herts
Guideposts Trust

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* 62. If yes, what kind of service did the Service User received? e.g. training, meetings, representation, support

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* 63. Where do you think the Service User is on their mental health 'recovery' journey?

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* 64. Are there any further comments you would like to make about the treatment received by the Service User?

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