Towards a Hate Crime Charter for Caledonian MacBrayne Ferries (CalMac)

CalMac and Disability Equality Scotland, with support from Transport Scotland’s Ferries Accessibility Fund, are partnering to improve inclusion onboard. We want to have a transport system that is safe and comfortable for everyone to use, and we need transport operators to help us eradicate hate crime on public transport and make everyone feel safe to travel. 

An important part of this is making sure that people know how to report any abuse of mistreatment. We all can all play a part. To help us, you can fill in this short survey on your experience travelling with CalMac to inform this important work. 

For the easy read version of this survey, follow this link (opens in new tab) and click 'Download the Easy Read Version' to download the Microsoft Word file. You can complete this and return it via email to

Please take a few minutes to answer the following questions as honestly as you can. There are no right or wrong answers, we are just gathering information at this stage. Please remember to click 'Submit' at the end, otherwise your responses will not be recorded. Thank you for your participation.

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* 1. In general, how worried are you about being a victim of crime because of disability, race, religion, sexual orientation or gender identity?

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* 2. How worried are you about being a victim of crime when using Caledonian MacBrayne Ferries because of disability, race, religion, sexual orientation or gender identity?

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* 3. How safe do you feel when travelling on the ferry?

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* 4. Have you witnessed or been aware of the abuse or mistreatment of disabled people, vulnerable or minority groups on a CalMac service before?

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* 5. How confident are you that you can recognise the abuse or mistreatment of disabled, vulnerable or minority groups?

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* 6. Would you know how to report a hate crime if you had witnessed something, or been a victim of it?

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* 7. How confident would you be to report an incident of hate crime in the following situations?:

  1 - Not at all confident 2 - Fairly confident 3 - Completely confident
At my home
At the shops
On the ferry
On the bus
On the train
At my work
In the street

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* 8. Is there anything else that CalMac could be doing to tackle hate crime on its services? (Either the company as a whole, or its employees on services?)

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* 9. Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Please tick all that apply:

Thanks again for your participation, and please remember to click 'Submit' below so your responses are recorded.

For more information and resources on how to stay safe, visit The Disability Safety Hub (link opens in new tab). This website was developed by Disability Equality Scotland in partnership with Police Scotland to help you identify hate crime and how to report it. 

Your Data

By filling out this survey you agree that we will process your data in line with our Privacy Policy (link opens in new tab). We respect your trust and protect your privacy, and therefore will not share your personal information with third parties. We securely store this date until the end of the project in March 2021.

If you have any questions or change your mind contact Fiach@DisabilityEquality.Scot.