Rawlplug Customer Experience Survey

Thank you for taking part!

Rawlplug is dedicated to continuous improvement and we know that there are many things we can do better. By participating in this survey you can help us improve your experience with us.

Please share your views in this 7 question ‘Customer Experience Survey’ which should only take less than 2 minutes of your time.

As a valued Rawlplug client and partner, your involvement is critical to helping us understand your business needs and helping us to continually improve our relationship.

Thank you for your involvement.
The Rawlplug team.

Question Title

* 1. What is your business sector?

Construction

Distributor

Trade Retailer

DIY Retailer

EWI Distributor

Other (please specify)

Question Title

* 2. After purchasing a Rawlplug product, would you buy it again?

Yes

Other (please specify)

Question Title

* 3. Why did you choose our product over competitors in the market?

Price

Availability

Brand loyalty

Technical specification

Other (please specify)

Question Title

* 4. Which ordering method do you prefer?

EDI (electronic data interchange)

Telephone

Online

Question Title

* 5. If Rawlplug launched an e-commerce platform (B2B), how likely would you use this service?

	0	1	2	3	4	5	6	7	8	9	10
The scale is between 0 - (not likely to use) and 10 - (definitely would use)	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 0	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 1	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 2	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 3	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 4	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 5	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 6	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 7	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 8	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 9	The scale is between 0 - (not likely to use) and 10 - (definitely would use) 10

Rawlplug Customer Experience Survey

Thank you for taking part!

Question Title

* 1. What is your business sector?

Question Title

* 2. After purchasing a Rawlplug product, would you buy it again?

Question Title

* 3. Why did you choose our product over competitors in the market?

Question Title

* 4. Which ordering method do you prefer?

Question Title

* 5. If Rawlplug launched an e-commerce platform (B2B), how likely would you use this service?

Question Title

* 6. How would you rate Rawlplug as a supplier and why?

Question Title

* 7. What could we do to improve your overall experience with us?