Housing Repairs - Customer Satisfaction Survey

Housing Repairs

To help assess and continually improve the service we provide, we would appreciate your feedback on your recent interaction with our Housing Repairs and Compliance team at Broxtowe Borough Council.

Question Title

* 1. How did you report your repair?

Online

Telephone

In Person

Other (please specify)

Question Title

* 2. How satisfied or dissatisfied are you with how easy it was to report the repair?

Very Satisfied

Fairly Satisfied

Neither Satisfied Nor Dissatisfied

Fairly Dissatisfied

Very Dissatisfied

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* 3. Have you any concerns about damp and mould in the property?

Yes

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* 4. Did the operative(s) show their ID badge?

Yes

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* 5. Did the operative(s) call in advance?

Yes

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* 6. Did the operative(s) complete the work in a neat and tidy manner?

Yes

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* 7. Did the operative(s) treat your property with respect?

Yes

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* 8. How satisfied or dissatisfied are you that the repair was completed right the first time?

Very Satisfied

Fairly Satisfied

Neither Satisfied Nor Dissatisfied

Fairly Dissatisfied

Very Dissatisfied

Question Title

* 9. How satisfied or dissatisfied are you that Broxtowe Borough Council was easy to deal with?

Very Satisfied

Fairly Satisfied

Neither Satisfied Nor Dissatisfied

Fairly Dissatisfied

Very Dissatisfied

If you would like to speak with someone to discuss your experience, please email HousingSurveys@broxtowe.gov.uk with your name, address, contact number and details of your experience. A member of staff will process this and ensure that someone contacts you.

We want to make sure that our services are provided fairly and to those who need them. This information collected helps us get a picture of who contacts us, uses or does not access our services, so will help us improve what we provide and reduce potential barriers to access.

Please answer the questions below by ticking the boxes that you feel most describe you. Some questions may feel personal, but the information we collect will be kept confidential and secure. The better the information is that we collect the more effective our monitoring will be.

Question Title

* 10. Which of the following areas do you live in?

Attenborough

Awsworth

Beeston

Bramcote

Brinsley

Chilwell

Cossall

Eastwood

Greasley

Kimberly

Newthorpe

Nuthall

Stapleford

Toton

Trowell

Strelley Village

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* 11. Gender

Male

Female

Prefer not to say

Another way

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* 12. Which age group do you belong to?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Question Title

* 13. Ethnicity

White - British

White - Irish

White - Other Background

Asian or Asian British - Pakistan

Asian or Asian British - Bangladeshi

Asian or Asian British - Caribbean

Black or Black British - African

Black or Black British - Other Background

Mixed - White and Black Caribbean

Mixed White and Black African

Mixed White and Asian

Mixed - Other Background

Chinese

Any other ethnic group

Thank you for completing this survey, your response has been submitted to Broxtowe Borough Council. Please be advised if you get asked to complete any additional surveys they are not related to Broxtowe Borough Council.