Healthwatch Blackpool would like to hear your experience:
We realise that life for all those involved with care homes is very different from the norm and that everyone is facing and dealing with many challenges.
We recognise there has been many fabulous examples of great service delivery under difficult conditions. Healthwatch Blackpool would like to hear about this and learn what has worked well and not so well , in light of restrictions due to Covid. 

With this in mind, we have agreed with Blackpool Council to carry out surveys to find out about how everyone is coping in the current climate. We would appreciate your feedback (#becauseweallcare).
Before you start it’s important to know:

· Your views and options will be treated confidentially and anonymously.

.Information and feedback shared will remain confidential unless there is a need to address a specific safeguarding or quality issue. If this is the case Healthwatch Blackpool will follow local safeguarding and escalation guidance.

· We don’t handle individual complaints BUT can signpost you in the right direction for complaints and information regarding health and social care services.

· We look for trends within your feedback and produce summary reports of all views received showing the biggest issues raised, to help us decide which areas to prioritise for further research.

· All information will be handled and shared in accordance with General Data Protection Regulation (GDPR) and Data Protection Act 2018. We will take all necessary steps to ensure that your information is treated securely.


Question Title

* 1. I give permission for my response to be stored by Healthwatch Blackpool in accordance with their privacy statement so that they can use it to help improve the delivery of health and care services in the area which I live and across the country*

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