You should only complete the STAR if you live in a rented or leasehold property where you pay rent or service charges to Broxtowe Borough Council. 

As part of our commitment to developing and improving the services you receive from Broxtowe Borough Council's Housing Department, we conduct STAR every two years.

The results are taken into consideration when plans are being made  for future service delivery.

STAR is used by many other landlords so we are able to compare the results of our survey against the results of other landlords to assess how we are performing in relation to them.

Responses to the survey will be kept confidential.

A reference number has been allocated to enable a more detailed analysis of the results to be carried out, for example at area level.

Only a small number of officers will have access to the data which links your unique reference number to your address. Unless you state you wish to be contacted regarding the information you have provided the answers given will remain confidential. 
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