Online council services and information

Aberdeenshire Council wants to provide easily accessible, simple to use online information and services to the public which can be accessed by using a secure single sign-on process. As new and improved online services are rolled out, you will be able to access them using this approach. Please help us to shape this process by taking part in this brief survey.  

* 1. We are looking to identify what services and information provided by the council matter most to you. Some examples of council services are listed below. Please rank each of the following services in terms of their importance to you (from 1 being most important to 11 being least). You can only use each number once and can select 'N/A' if an option is not applicable to you.

* If you feel that there are other important priorities not already listed above please give details

* 2. What features and facilities would you like to use when accessing online council information and services? Please rank each of the following in terms of their importance to you (from 1 being most important to 7 being least). You can only use each number once.

* If you feel that there are other important features and facilities not already listed above please give details

* 3. Which websites do you regularly use that you think are the best in online customer service delivery, (and what features do they provide that you'd like us to incorporate that would benefit you when interacting with the council)?

* 4. What would encourage you to use online council services and information instead of telephone, letter, email or face-to-face? Please rank each of the following in terms of their importance to you (from 1 being most important to 6 being least). You can only use each number once.

* 5. What (if any) do you see as the main barriers to using online services?

Thank you for taking the time to complete this survey. Your views will help inform the council's delivery of online services.

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