We're building a full picture of Lodders and would like your help

A project is underway at Lodders to understand how we are perceived by the people and businesses we work with.  We want to build as full a picture as possible and are inviting all our clients to participate in a short survey. We would like to find out:

  • What qualities you associate with the service you receive from Lodders
  • Whether your experience of Lodders matches the expectations you have of a law firm
  • Whether we’re communicating our services effectively, in line
    with your needs
  • What else we can do.

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* 1. Do you work with Lodders on personal legal matters, business legal matters or both?

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* 2. For approximately how many years have you worked with Lodders on legal matters?

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* 3. Lodders is a client-focused organisation.

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* 4. Lodders help clients address important issues.

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* 5. I trust Lodders to help me solve challenges with their legal advice.

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* 6. I'm impressed by the quality of legal advice I receive from Lodders.

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* 7. Lodders is open and clear with all information relating to my legal needs.

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* 8. Lodders offers a complete set of legal services that meet all my needs.

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* 9. I have no need to use any other legal firm.

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* 10. Lodders clearly communicates all the different legal services it provides.

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* 11. I appreciate all the ways Lodders engage with clients e.g. articles, events, webinars, newsletters, magazines, live chat, face to face.

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* 12. I visit the Lodders website on a regular basis to answer legal questions I have.

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* 13. I visit the Lodders website to gain valuable insights on current issues.

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* 14. It is easy to find what I need on the Lodders website.

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* 15. I enjoy the different types of content Lodders provides on its website e.g. insights, webinars, case studies, video guides, testimonials, press releases. 

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* 16. I like the range of ways I can connect to Lodders through the website.  

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* 17. How would you summarise the quality of service you receive from Lodders?

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* 18. If you would like to speak to someone about your responses, or would be willing to provide more information, please leave your name and contact details in the box below.

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