2023 Ramp Operations Survey (Service Capture, Contracts & Billing)

Managing contracts

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* 1. In what country are you based?

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* 2. Please confirm the average number of flights per month in your operation.

<500

501-1000

1001-5000

5000+

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* 3. Which of the following tools do you use to manage your aviation contracts? (Please tick all that apply.)

3rd-party software solution

Internally developed software solution

Proprietary system, e.g. spreadsheets

Paper-based system

Other (please specify)

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* 4. On average how much time is spent setting up a complex contract?

Less than 1 hour

1-2 hours

3-4 hours

5-6 hours

7-8 hours

More than 1 day

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* 5. Does your current solution meet your automation requirements?

Yes

No*

*If 'No', please provide further information.