Introduction

We are reviewing our allocations policy to ensure it continues to meet the needs of applicants, tenants and the wider community. Our policy must meet current legislation and we want it to reflect good practice.

Your views are important to us and will help us decide how to let our properties. This short survey asks you for your opinions as we would like to make our lettings process simple, transparent and easy to understand.

The survey has seven questions. It focuses on sections of the draft policy that we think are particularly important. By answering you will help us to shape our policy and any answers you give will remain confidential. It will take 5 to 10 minutes to complete.
Question One

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* 1. Are you responding to this questionnaire:

Question Two

We currently award priority points to applicants who need to move as their current home is not suitable. The numbers of points awarded depends on the situation. Applicants are told how many points they have been awarded but do not know how this compares to other applicants.

We are considering changing to a ‘priority banding’ system where applicants can be awarded platinum, gold, silver or bronze priority depending on their housing need. Offers of housing would be made to the applicant with the highest priority and where two applicants are in the same priority band the offer would be made to the applicant who has been in that band the longest.

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* 2. Do you think priority banding would be easier to understand than the points system?

Question Three

We are considering changing to a choice based lettings system where available properties are advertised on a website and applicants who are interested in that property can apply for it. After the closing date has passed, the property is offered to the applicant who is in the greatest need of housing.

Pros of Choice Based Lettings Cons of Choice Based Lettings
Greater choice for applicants Relies on applicants to actively use the system
Flexibility to make changes to own application at any time by going on-line May be more difficult for some applicants who aren’t comfortable using a website. Help and support will be available for anyone who needs it.
When applicants can choose their property this is likely to lead to a more successful tenancy  
Will reduce the number of refused offers  

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* 3. Do you think we should change to a Choice Based Lettings system?

Question Four

Our draft policy allows us to suspend applications for housing for a short time under certain circumstances. If an applicant has not managed their previous tenancy responsibly, for example if they have rent arrears that they aren’t repaying, if they have been anti-social or if they abandoned their previous home, we could prevent them from receiving an offer for a set period of time.

Pros Cons
Encourages and rewards responsible tenancy conduct May increase the time that suspended applicants remain in unsuitable accommodation
Encourages applicants with rent arrears to repay what they owe  
Takes into account the needs of the wider community by introducing consequences for anti-social behaviour  

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* 4. Do you agree that we should suspend applicants for a short time if they have not managed a previous tenancy responsibly?

Question Five

In the past, we were not permitted to take home ownership into account when someone applied to us for housing. This meant that someone could own a property but choose to live in one of our rented properties instead. Due to a change in the law, we can now choose to take home ownership into account if we wish to do so.

Our draft policy proposes that offers would only be made to applicants who own property if it is not reasonable for them to live in the property. This could be because it is in very poor condition, it is not suitable for them to live in due to a disability or they are at risk of abuse or harm if they live there. We would not make an offer to a home owner who we consider could live in the property they own.

Pros of considering home ownership Cons of considering home ownership
Ensures that properties are only allocated to applicants in genuine housing need Can be difficult to determine if an applicant can reasonably live in the property they own
May reduce the waiting time for housing for other applicants  

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* 5. Do you think that we should take home ownership into account, except in the circumstances described?

Question Six

A Common Housing Register is a single point of contact for people looking to rent a home. Social landlords in a specific area work together so applicants only have to fill in one application form, even if they want to apply to several or all of the housing providers. Currently in Glasgow, you are required to complete a housing application form for each landlord. For example, if you wish to live in North West Glasgow area you would be required to complete 6 separate application forms for Queens Cross, Maryhill, NG Homes, GHA, Balmore and Cadder Housing Associations.

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* 6. Do you think that Glasgow should have a common housing register?

Question Seven

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* 7. Would you like to make any other comments about our allocations policy?

Equalities

Finally, we have some questions for you. This information is strictly confidential. It will help us understand the needs and views of different groups of people. Should you prefer not to answer any of these questions, please just indicate that you prefer not to say.

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* 8. What gender do you identify as?

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* 9. What age group are you in?

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* 10. Are you or is anyone in your household registered disabled?

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* 11. What is your ethnic group?

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* 12. Would you be interested in taking part in a focus group to review our allocations policy further?

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* 13. If you'd like to be entered into our prize draw to win one of 11 £25 shopping vouchers; please enter your name, address and contact details below.

Get in touch

If you'd like any more information about our allocations consultation, get in touch with our Tenancy Sustainment Team at TenancySustainmentTeam@qcha.org.uk or call us on 0808 143 2002.
Conclusion

Thank you for taking the time to complete this survey and share your views with us. Once the consultation is complete, a report will be published outlining the approach taken to the consultation and the feedback received.

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