Dear Berth Holder
Please help us to improve. We value your opinion
and would appreciate your time in completing
this short survey about our services and facilities.
This survey is completely anonymous.
(unless you would like feedback from the survey 
in which case please leave us your email at the end)

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* 1. What type of berth holder are you?

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* 2. What type of boat do you have?

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* 3. What made you decide to berth your boat at Royal Clarence Marina (you may tick more than one answer)?

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* 4. How would you rate the staff at Royal Clarence Marina?

  Excellent Good Satisfactory Below Average Poor
Manager
Marina Staff

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* 5. How would you rate the following aspects of our facilities?

  Excellent Good Satisfactory Below Average Poor
General Facilities
Pontoons
Marina Office
Toilets/Showers/Office
Health and Safety
Parking
Trollies
Signage

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* 6. How you rate the following aspects of our customer service?

  Excellent Good Satisfactory Below Average Poor
General Customer Service
Staff Friendliness
Staff Availability
Staff Expertise
Communication

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* 7. Have you noticed an improvement in our facilities and our customer service in the last 12 months?

  Yes No
Overall Facilites
Customer Service

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* 8. Have you made use of our reciprocal berthing between Royal Clarence and Birdham Pool?

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* 9. Would you recommend Castle Marinas Ltd to a friend?

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* 10. If you would like some feedback from this survey please leave us your details and your preferred method of contact (email or tel)

T