* 1. What is your name?

* 2. What is the first line of your address? For example 5 High Street

* 3. Please enter your order number (from survey cover letter/email) or basic description of work such as 'toilet repair' or 'gas check'

* 4. Did our contractor make an appointment to carry out this repair?

* 5. Was this appointment kept?

* 6. How many visits did our contractor make to your home to complete the work?

* 7. If the repair took 2 or more visits, can you tell us why?  For example - did the contractor need to get parts?

* 8. Are you happy with the work?

* 9. Was the contractor polite & courteous?

* 10. Do you have any other comments about this repair?

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