Accessible Air Travel at Guernsey Airport

Customer Feedback Survey

Question Title

* 1. Have you utilised our reserved spaces for Disabled Badge holders, located in the main car park?

Yes

Please provide feedback if appropriate:

Question Title

* 2. There are designated drop off points located immediately outside the entrances to the Terminal building. Have you utilised these?

Yes

Please provide feedback if appropriate:

Question Title

* 3. How do you rate the location of the taxi rank and bus stop, in front of the terminal building?

Very convenient

Convenient

Not convenient

N/A - as I haven't utilised these services

Very convenient

Convenient

Not convenient

N/A - as I haven't utilised these services

Please provide feedback if appropriate:

Question Title

* 4. Have you used any of the four licensed accessible taxi operators that operate within the Island? Please click here for contact telephone numbers and further information.

Yes

Question Title

* 5. Have you pre-booked special assistance through your airline and/or tour operator in the past? For general enquiries regarding special assistance at the airport, please contact the Airport Information Desk on +44 (0)1481 237267.

Yes

If yes, please provide feedback on this service:

Question Title

* 6. How would you rate the accessible facilities within the Main Concourse area?

	Excellent	Average	Poor	N/A
Check-in desk area	Check-in desk area Excellent	Check-in desk area Average	Check-in desk area Poor	Check-in desk area N/A
Seating	Seating Excellent	Seating Average	Seating Poor	Seating N/A
Accessible toilet on ground floor	Accessible toilet on ground floor Excellent	Accessible toilet on ground floor Average	Accessible toilet on ground floor Poor	Accessible toilet on ground floor N/A
Security Search Comb	Security Search Comb Excellent	Security Search Comb Average	Security Search Comb Poor	Security Search Comb N/A

Please provide feedback where appropriate:

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* 7. Are there any improvements that could be made to the desk height throughout the terminal building?

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* 8. Have you utilised the lift in the centre of the Concourse? If yes, please provide feedback on your experience.

Yes

Please provide feedback if appropriate:

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* 9. Do you have any feedback on how we could improve the stairs within the centre of the Concourse?

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* 10. How would you rate the accessible facilities within the upstairs (first floor) Main Concourse area?

	Excellent	Average	Poor	N/A
Caffe Ritazza (located upstairs on the first floor)	Caffe Ritazza (located upstairs on the first floor) Excellent	Caffe Ritazza (located upstairs on the first floor) Average	Caffe Ritazza (located upstairs on the first floor) Poor	Caffe Ritazza (located upstairs on the first floor) N/A
Accessible toilet located upstairs on first floor	Accessible toilet located upstairs on first floor Excellent	Accessible toilet located upstairs on first floor Average	Accessible toilet located upstairs on first floor Poor	Accessible toilet located upstairs on first floor N/A

Please provide feedback where appropriate:

Question Title

* 11. To make your journey easier we have created a priority seating area in the Departure Lounge, reserved for anyone requiring special assistance. Staff will be able to direct you to this.

Have you utilised this area?

Yes, I have used this area

No, I haven't used this area

I will use this area in the future!

We would value your feedback if you have utilised this area:

Question Title

* 12. How would you would rate the accessible facilities within the Departure Lounge:

	Excellent	Average	Poor	N/A
Seating	Seating Excellent	Seating Average	Seating Poor	Seating N/A
The Food Village Restaurant	The Food Village Restaurant Excellent	The Food Village Restaurant Average	The Food Village Restaurant Poor	The Food Village Restaurant N/A
Accessible toilet (departure lounge)	Accessible toilet (departure lounge) Excellent	Accessible toilet (departure lounge) Average	Accessible toilet (departure lounge) Poor	Accessible toilet (departure lounge) N/A

Please provide feedback where appropriate:

Question Title

* 13. Are our staff members helpful when you request special assistance?

Yes

N/A

If no, please tell us how we can improve:

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* 14. Is our Special Assitance information on www.airport.gg easy to find?

Yes

I haven't looked

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* 15. DisabledGo have produced a range of useful access guides for Guernsey Airport. Have you utilised these in the past?

Yes

No - but I will use them in the future!

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* 16. Are there any obstacles or barriers that prevent you from moving safely around our Airport terminal building?

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* 17. Do you have any ideas on how we could make Guernsey Airport a more accessible environment. If so, we would love to hear from you:

100% of survey complete.

Question Title

* 1. Have you utilised our reserved spaces for Disabled Badge holders, located in the main car park?

Question Title

* 2. There are designated drop off points located immediately outside the entrances to the Terminal building. Have you utilised these?

Question Title

* 3. How do you rate the location of the taxi rank and bus stop, in front of the terminal building?

Question Title

* 4. Have you used any of the four licensed accessible taxi operators that operate within the Island? Please click here for contact telephone numbers and further information.

Question Title

* 5. Have you pre-booked special assistance through your airline and/or tour operator in the past? For general enquiries regarding special assistance at the airport, please contact the Airport Information Desk on +44 (0)1481 237267.

Question Title

* 6. How would you rate the accessible facilities within the Main Concourse area?

Question Title

* 7. Are there any improvements that could be made to the desk height throughout the terminal building?

Question Title

* 8. Have you utilised the lift in the centre of the Concourse? If yes, please provide feedback on your experience.

Question Title

* 9. Do you have any feedback on how we could improve the stairs within the centre of the Concourse?

Question Title

* 10. How would you rate the accessible facilities within the upstairs (first floor) Main Concourse area?

Question Title

* 11. To make your journey easier we have created a priority seating area in the Departure Lounge, reserved for anyone requiring special assistance. Staff will be able to direct you to this.Have you utilised this area?

Question Title

* 12. How would you would rate the accessible facilities within the Departure Lounge:

Question Title

* 13. Are our staff members helpful when you request special assistance?

Question Title

* 14. Is our Special Assitance information on www.airport.gg easy to find?

Question Title

* 15. DisabledGo have produced a range of useful access guides for Guernsey Airport. Have you utilised these in the past?

Question Title

* 16. Are there any obstacles or barriers that prevent you from moving safely around our Airport terminal building?

Question Title

* 17. Do you have any ideas on how we could make Guernsey Airport a more accessible environment. If so, we would love to hear from you:

* 11. To make your journey easier we have created a priority seating area in the Departure Lounge, reserved for anyone requiring special assistance. Staff will be able to direct you to this.

Have you utilised this area?