Customer Feedback Survey

* 1. Have you utilised our reserved spaces for Disabled Badge holders, located in the main car park?
Disabled Badge holder parking space

* 2. There are designated drop off points located immediately outside the entrances to the Terminal building. Have you utilised these?
Drop-off outside terminal building

* 3. How do you rate the location of the taxi rank and bus stop, in front of the terminal building?
Taxi rank and bus station

* 4. Have you used any of the four licensed accessible taxi operators that operate within the Island? Please click here for contact telephone numbers and further information.

* 5. Have you pre-booked special assistance through your airline and/or tour operator in the past? For general enquiries regarding special assistance at the airport, please contact the Airport Information Desk on +44 (0)1481 237267.
Pre-book special assistance

* 6. How would you rate the accessible facilities within the Main Concourse area?

  Excellent Average Poor N/A
Check-in desk area
Check-in desks
Seating in Main Concourse
Accessible toilet on ground floor
Accessible toilet on ground floor - main concourse
Security Search Comb
Security Search Comb

* 7. Are there any improvements that could be made to the desk height throughout the terminal building?

* 8. Have you utilised the lift in the centre of the Concourse? If yes, please provide feedback on your experience.

* 9. Do you have any feedback on how we could improve the stairs within the centre of the Concourse?

* 10. How would you rate the accessible facilities within the upstairs (first floor) Main Concourse area?

  Excellent Average Poor N/A
Caffe Ritazza (located upstairs on the first floor)
Caffe Ritazza
Accessible toilet located upstairs on first floor
Accessible toilet on first floor

* 11. To make your journey easier we have created a priority seating area in the Departure Lounge, reserved for anyone requiring special assistance. Staff will be able to direct you to this.

Have you utilised this area?

* 12. How would you would rate the accessible facilities within the Departure Lounge:

  Excellent Average Poor N/A
Seating - departure lounge
The Food Village Restaurant
Food Village Restaurant
Accessible toilet (departure lounge)
Accessible toilet in departure lounge

* 13. Are our staff members helpful when you request special assistance?

* 14. Is our Special Assitance information on easy to find?

* 15. DisabledGo have produced a range of useful access guides for Guernsey Airport. Have you utilised these in the past?

* 16. Are there any obstacles or barriers that prevent you from moving safely around our Airport terminal building?

* 17. Do you have any ideas on how we could make Guernsey Airport a more accessible environment. If so, we would love to hear from you:

100% of survey complete.