ChesterGates Client Survey 2020

Introduction

Here at ChesterGates Veterinary Specialists we strive to provide the best service for yourself and your pet.

Please could you complete this quick survey to give us your feedback.

If you have any further comments on individual questions, please click on the speech bubble at the end of the question to add them.

Question Title

* 1. What was the date of your visit to ChesterGates Veterinary Specialists

Date

Question Title

* 2. Did your veterinary practice recommend other referral centres for your pets treatment besides Chestergates

Yes

If yes Please list the referral centre here

Question Title

* 3. Why did you choose ChesterGates Veterinary Hospital?

Question Title

* 4. Which department was your pet referred to at ChesterGates Veterinary Specialists?

Question Title

* 5. Do you feel that our reception and administration team were clear on the information provided to you when:-

	Extremely clear	Very clear	Clear	Unclear	Completely unclear	Not applicable
Booking your appointment	Booking your appointment Extremely clear	Booking your appointment Very clear	Booking your appointment Clear	Booking your appointment Unclear	Booking your appointment Completely unclear	Booking your appointment Not applicable
Discussing your insurance	Discussing your insurance Extremely clear	Discussing your insurance Very clear	Discussing your insurance Clear	Discussing your insurance Unclear	Discussing your insurance Completely unclear	Discussing your insurance Not applicable
Discussing your account	Discussing your account Extremely clear	Discussing your account Very clear	Discussing your account Clear	Discussing your account Unclear	Discussing your account Completely unclear	Discussing your account Not applicable

Question Title

* 6. Do you feel that our clinical staff were clear on the information provided to you when:-

	Extremely clear	Very clear	Clear	Unclear	Completely unclear	Not applicable
Discussing a treatment plan for your pet	Discussing a treatment plan for your pet Extremely clear	Discussing a treatment plan for your pet Very clear	Discussing a treatment plan for your pet Clear	Discussing a treatment plan for your pet Unclear	Discussing a treatment plan for your pet Completely unclear	Discussing a treatment plan for your pet Not applicable
Discussing the cost of the treatment	Discussing the cost of the treatment Extremely clear	Discussing the cost of the treatment Very clear	Discussing the cost of the treatment Clear	Discussing the cost of the treatment Unclear	Discussing the cost of the treatment Completely unclear	Discussing the cost of the treatment Not applicable
Discussing the diagnosis and follow up treatment for your pet	Discussing the diagnosis and follow up treatment for your pet Extremely clear	Discussing the diagnosis and follow up treatment for your pet Very clear	Discussing the diagnosis and follow up treatment for your pet Clear	Discussing the diagnosis and follow up treatment for your pet Unclear	Discussing the diagnosis and follow up treatment for your pet Completely unclear	Discussing the diagnosis and follow up treatment for your pet Not applicable

Question Title

* 7. How would you rate your overall experience at ChesterGates Veterinary Specialists?

Very poor

Poor

Good

Very good

Excellent

Very poor

Poor

Good

Very good

Excellent

Question Title

* 8. Would you be happy to recommend ChesterGates Veterinary Specialists to a friend or colleague?

Never

Not happy

Maybe

Happy

Very happy

Never

Not happy

Maybe

Happy

Very happy

Question Title

* 9. Would you be happy for us to contact you regarding your feedback?

Yes please contact me

No I do not want to be contacted

Question Title

* 10. If you have answered yes to question 9, please complete your details below

Name

Pets name

Email Address

Daytime contact Number

Question Title

* 1. What was the date of your visit to ChesterGates Veterinary Specialists

Question Title

* 2. Did your veterinary practice recommend other referral centres for your pets treatment besides Chestergates

Question Title

* 3. Why did you choose ChesterGates Veterinary Hospital?

Question Title

* 4. Which department was your pet referred to at ChesterGates Veterinary Specialists?

Question Title

* 5. Do you feel that our reception and administration team were clear on the information provided to you when:-

Question Title

* 6. Do you feel that our clinical staff were clear on the information provided to you when:-

Question Title

* 7. How would you rate your overall experience at ChesterGates Veterinary Specialists?

Question Title

* 8. Would you be happy to recommend ChesterGates Veterinary Specialists to a friend or colleague?

Question Title

* 9. Would you be happy for us to contact you regarding your feedback?

Question Title

* 10. If you have answered yes to question 9, please complete your details below

Question Title

* 11. Please add any other comments that you feel will help us improve our service and be able to provide excellent customer care to you and your pet