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* 1. To what extent has your DSO been impacted this year (roughly)?

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* 2. To what extent has your A/R technology impacted your productivity and agility to respond to the pandemic?

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* 3. How has the pandemic's impact shaped how you will operate your O2C processes in the future?

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* 4. What has been the primary pain-point arising for your business from the current situation?

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* 5. What forms of automation do you currently employ?

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* 6. Do you feel that your current order-to-cash technology is flexible enough to serve your objectives/goals through the coming year?

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* 7. The current situation has encouraged many businesses to move forward with their IT projects rapidly; has this been your experience too?

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* 8. How could your current technology supplier improve the support that they give you?

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* 9. What is the biggest barrier preventing you from accessing the technology you would want?

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* 10. What one extra feature would you want to see in your order-to-cash software that you do not currently have?

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