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Castle Gate Medical Practice - Monmouth and Raglan

Please answer all questions, there are no right or wrong answers, and the practice will not be able to identify your individual response. We will be using the information that has been provided in order to share learning and continue to improve services.

We appreciate you taking the time to complete this patient survey as we value your feedback.

Any personal data you provide as part of your response will be kept solely for the purpose of assessing access standards. Responses provided will be kept in line with the Practice’s Privacy Policy.

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* 1. What is your age range?

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* 2. Do you have a long-standing illness or condition?

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* 3. Do you have a disability?

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* 4. Do you consider yourself to be a carer?

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* 5. Are you able to communicate in your language of choice when you visit your GP practice?

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* 6. How many times have you visited the surgery in the last 12 months?

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* 7. Which of these groups would best describe you and your circumstances?

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* 8. Are you able to visit the surgery during the working hours of 8am to 6:30pm Monday to Friday?

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* 9. How would you prefer to book appointments?

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* 10. Generally, how easy is it to get through to someone at the surgery on the telephone?

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* 11. Does your practice offer any of the following through My Health Online (MHOL)?

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Booking routine appointments online
Ordering repeat prescriptions online

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* 12. Generally, how do you find making a routine appointment at the surgery?

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* 13. Generally, how easy is it to make an urgent appointment at the surgery?

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* 14. Before you booked this appointment, did you try any of the following first? (tick all that apply)

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* 15. If you have asked for an urgent appointment in the last 12 months, when did the appointment then take place?

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* 16. How long do you normally have to wait for a routine appointment with a GP of your choice?

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* 17. How long do you normally have to wait for a routine appointment with another Health Care Professional of your choice?

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* 18. How helpful do you find the reception team at the surgery?

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* 19. Have you been seen by a Health Care Professional other than a GP (select all that apply)?

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* 20. How satisfied were you with the care you received?

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* 21. When you need information about appointment booking/times, what ways have you tried to find that information (tick all that apply)?

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* 22. How would you rate your overall experience accessing services at this surgery?

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* 23. Please tell us more about your experience accessing services at this surgery.

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