Appointment Availability Questionnaire

Northgate Village Surgery Patient Participation Group needs your help!
The group are looking into ways of improving the appointment system, so we'd be really grateful if you could fill out this short questionnaire to gather some feedback to help us do this.

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* 1. Are you happy with current appointment availability?

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* 2. Are you happy with the times of clinics?
(usually 8.30am to 11am, 2pm to 5pm)

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* 3. Are you aware that you can book routine appointments outside of normal GP opening hours using the Extended Hours service?

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* 4. Are you happy with the wait time for an appointment with your chosen doctor or nurse?

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* 5. How long did you have to wait for your last appointment?

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* 6. Do you feel that this was an appropriate length of time to wait for the problem that you had?

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* 7. How long would you have preferred to wait for your appointment?

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* 8. Are you aware that there is a doctor available daily who can deal with urgent problems over the phone?

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* 9. Thinking about the previous questions, do you have any comments or suggestions about how the appointment system could be improved?

Thank you for filling out this questionnaire! Getting feedback from patients helps Northgate Village Surgery to improve the service we provide.

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