Freedom of information Requests

Your views are very important to us. Please take a few minutes to tell us about the service you received today.

Your replies will be anonymous and will help to improve our service.

By completing this questionnaire you agree to your responses being processed by Survey Monkey in the USA, being accessible to Trust Library staff as administrators of the Survey Monkey account, and being collated, stored and analysed by the Information Governance Project Team.

To help the Trust comply with Data Protection legislation please do not include any personally identifiable information in any of the comments boxes below.

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* 1. How would you rate our communication with you in respect of your Freedom of Information request?

Very good

Good

Satisfactory

Poor

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* 2. Did our information answer your request?

Yes

No

Not sure

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* 3. If our information did not meet your request, please state why.

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* 4. Did you receive our response within the 20 working day deadline?

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No

Not sure

Other (please explain)

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* 5. Before asking us, did you try to find the information on our website, for example in our Publication Scheme?

Yes

No

Not sure

Other (please specify)

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* 1. How would you rate our communication with you in respect of your Freedom of Information request?

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* 2. Did our information answer your request?

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* 3. If our information did not meet your request, please state why.

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* 4. Did you receive our response within the 20 working day deadline?

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* 5. Before asking us, did you try to find the information on our website, for example in our Publication Scheme?

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* 6. Is there anything we could have done to improve the way we dealt with your request for information?