Communication Questionnaire - University of Surrey Question Title * 1. How important is face-to-face communication with your stakeholders (beneficiaries, volunteers, donors and corporate partners) for the success of your work? Absolutely essential Very important Of average importance Of little importance Not important at all OK Question Title * 2. How challenging do you find each of the following issues when working with your stakeholders? Extremely challenging Very challenging Moderately challenging Slightly challenging Not challenging at all Issues caused by language Issues caused by language Extremely challenging Issues caused by language Very challenging Issues caused by language Moderately challenging Issues caused by language Slightly challenging Issues caused by language Not challenging at all Issues caused by cultural background Issues caused by cultural background Extremely challenging Issues caused by cultural background Very challenging Issues caused by cultural background Moderately challenging Issues caused by cultural background Slightly challenging Issues caused by cultural background Not challenging at all Issues caused by social background Issues caused by social background Extremely challenging Issues caused by social background Very challenging Issues caused by social background Moderately challenging Issues caused by social background Slightly challenging Issues caused by social background Not challenging at all Issues caused by educational background Issues caused by educational background Extremely challenging Issues caused by educational background Very challenging Issues caused by educational background Moderately challenging Issues caused by educational background Slightly challenging Issues caused by educational background Not challenging at all Issues caused by work background Issues caused by work background Extremely challenging Issues caused by work background Very challenging Issues caused by work background Moderately challenging Issues caused by work background Slightly challenging Issues caused by work background Not challenging at all OK Question Title * 3. Focus on language issues 1: What are the main challenges related to language when communicating with stakeholders? Please rank the following items in order of gravity. 1 2 3 4 5 6 Not sharing a common language 1 2 3 4 5 6 Not sharing common vocabulary and expressions 1 2 3 4 5 6 Understanding clients’ spoken English (or dialect/slang) 1 2 3 4 5 6 Adapting my style of communication to ensure mutual understanding 1 2 3 4 5 6 Having to communicate via interpreters 1 2 3 4 5 6 Having to find workaround solutions to ensure understanding OK Question Title * 4. Focus on language issues 2: What strategies do you use to ensure understanding despite these challenges? Tick all that apply. Adapting my own language, e.g. speed, the words I use Using another language that is mutually understood Using written language Using gestures Using sign language/makaton Using an official interpreter Using ad-hoc interpreting (e.g. someone who speaks the language of the client and can mediate) Using social media Other technology, e.g. Google translate (please specify) OK Question Title * 5. Focus on cultural issues: What are the main challenges related to cultural background when communicating with stakeholders? Please rank the following items in order of gravity (1 = most serious, 3 = least serious). 1 2 3 Dealing with new or puzzling behaviours or manners 1 2 3 Supplying the service without knowing enough about religious or cultural differences/restrictions 1 2 3 Difficulties in establishing common ground, causing different expectations about tasks, obligations, processes, etc OK Question Title * 6. Tell us about a case in which you have faced the background challenges discussed above (language, cultural/religious, social, educational and/or work related background). What occurred, how did you solve the problem and what would you have needed to ensure a better outcome? OK Question Title * 7. If your charity would like to participate in University of Surrey's “Communicating with Diverse Audiences” online course in Spring 2019, please enter your contact details below. Name Charity Email Address Phone Number OK DONE
