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* 1. Case reference (optional)

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* 2. It was easy to find out how to contact the Public Services Ombudsman for Wales

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* 3. How did you find out about us?

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* 4. Information provided was clear and easy to understand (e.g. how to complain leaflet/website)

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* 5. The service I received has been helpful and sensitive

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* 6. Staff understood my query / complaint

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* 7. I was given a clear explanation of what would happen to my query/complaint

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* 8. The Ombudsman’s office did what it said it was going to do with regards to my query/complaint

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* 9. Did you need help to make a complaint?

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