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Customer Questionnaire

An invitation to customers to help PA housing shape its plans for the future.

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* 1. 'Our Purpose’ in the current Corporate Plan is:

‘Passionate about delivering more affordable homes and great services’

Do you think this accurately describes PA Housing?

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* 2. Do you think this should remain ‘Our Purpose’ into the future?

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* 3. 'Our Vision’ in the current Corporate Plan is:

‘To become widely recognised as a social enterprise with a reputation for providing quality homes and services within the next five years’

Do you think PA Housing has achieved this vision?

‘Our Values’ in the current Corporate Plan are:

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'Our Values'

'Our Values'

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* 4. Day to day do you feel PA Housing delivers on these values?

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* 5. Do think these values are still appropriate for the next five years?

To what extent do you agree with the following statements?

The following questions are broken down into 2 parts, please rank the statement first, where 1 star equals strongly disagree, and 5 stars equal strongly agree, there is then an opportunity to comment on each topic and to say what you would like PA to do next.

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* 6. The top priority for PA Housing should be building quality new homes.

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* 7. The top priority for PA Housing should be providing quality services.

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* 8. PA Housing listens to its customers and places them at the centre of everything it does.

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* 9. PA Housing reflects on its achievements before making new promises to customers.

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* 10. PA Housing should focus on developing new homes at affordable rents.

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* 11. PA Housing is making excellent progress with improving its existing homes.

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* 12. We focus strongly on ensuring our customers are safe in their homes.

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* 13. We need to focus more on sustainability and our impact on the environment.

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* 14. PA Housing provides excellent support to its customers to help sustain their tenancies and to find work etc.

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* 15. We focus on our neighbourhoods and help to build strong communities.

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* 16. PA Housing needs to focus more on tackling the national housing crisis.

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* 17. PA Housing values and empowers its people to deliver all of the above.

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* 18. How to access PA customer services is clear and the services are easy to use.

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* 19. The merger that formed PA Housing in 2017 has led to improved services to customers, a positive impact on communities, and the building of more affordable homes.

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* 20. Do you think it would be a good thing or a bad thing for customers if PA Housing were to continue to grow in this way? Please tell us here:

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* 21. What else do you think PA Housing should focus on?

Is there is anything else you would like PA Housing to focus on in its plans for the future? Please tell us here:

If you wish to provide more detailed suggestions the following email has been set up to receive these, corporateplan@pahousing.co.uk

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