We would be grateful if you would answer the following questions which are entirely optional. If you are not comfortable answering any particular question, please tick the box 'prefer not to say'. The questions below to the person who has suffered the problem. If you have complained on behalf of someone else please give information relative to them and not yourself. 

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* 3. What is your gender?

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* 7. Which of the following qualifications do you have?

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* 9. Which of the following options best describes how you think of yourself?

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