CLONARD CREDIT UNION LIMITED Member Survey * 1. How likely is it that you would recommend Clonard Credit Union to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 * 2. How would you rate the value for money on member savings and loans Very high quality High quality Neither high nor low quality Low quality Very low quality Other (please specify) * 3. Overall, how satisfied or dissatisfied are you with the opening hours offered by Clonard Credit union? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied * 4. What services provided by the credit union do you use? Savings Loans Minor Deposit Easy Share Account Online Services Foreign Exchange Western Union Oil Stamps * 5. How do you normally conduct business with Clonard Credit Union? Visiting the credit union office By telephone By standing order Online through our secure website Other (please specify) * 6. How do you receive information about the services available Annual report Asking staff in the office From the website Local advertising - Andersonstown News/Black Taxis/Posters in shops etc.. TV and Radio Advertisements * 7. How would you prefer to apply for a credit union loan in the future In private with a Loan Officer At a counter specifically for Loan Applications Online By Telephone Posting in a application * 8. Which of our 3 branches do you usually use and why? 62 Clonard Gardens Twin Spires Complex 681 Springfield Road (Whiterock) Comment * 9. Do you have any other comments, questions, or concerns? Clonard Credit Union Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Done